Assistant Community Manager - Manhattan, NY (The Westmont)

Supermagia; New York (NY); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation and holidays

Housing discounts for team

Job summary

Vivmark Residential is seeking an Assistant Community Manager in New York. You will drive the sales process, build strong connections with prospects and residents, and deliver exceptional service to facilitate lease renewals, with a clear pathway for career growth toward a Community Manager position.

You will lead, mentor, and train in sales, marketing, and customer service, while managing financial transactions and maintaining resident files to ensure accurate records.

Qualifications

• High School diploma or equivalent.
• Residential or commercial property management, hospitality, or retail experience preferred.
• Customer service and sales experience required.
• Strong written and oral communication in English.
• Willingness to work weekends and flexible hours.

Responsibilities

• Drive the sales process and lease renewals with prospects and residents.
• Lead, mentor, and train team in sales, marketing, and customer service.
• Manage financial transactions and resident file maintenance.
• Explain lease provisions and oversee move-in activities and orientations.
• Respond promptly to resident calls and emails, addressing needs and following up.

Skills

Customer service

Sales experience

Team leadership

Communication

Reliability

Education

High School diploma or equivalent

Tools

MS Office

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.The best people want to work here. We hope you're one of them.We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.What You'll Be Doing:As an Assistant Community Manager, you will drive the entire sales process, building strong connections with prospects and residents, and delivering exceptional customer service to facilitate lease renewals, with a clear pathway for career growth towards a Community Manager position.Leading, mentoring, and training in sales, marketing, and customer service for a positive work environmentManaging financial transactions, including payments and audits, for accurate resident file maintenanceUtilizing effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts.Explaining lease provisions, overseeing move-in activities, and conducting orientations for new residentsResponding promptly to resident calls and emails, proactively address needs, and follow up on concernsMaintaining effective communication with maintenance staff, ensuring resident needs are metProactively monitoring property trends for future occupancy needsScheduled Hours: Tuesday-Saturday: 9am-6pmWhat You'll Need to Thrive:Residential or commercial property management, hospitality, or retail experienceCustomer service and sales experienceHigh School diploma or equivalentA valid driver's license, good driving record, auto insurance, and reliable transportation is required if the team member will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.Knowledge of federal and state apartment housing lawsAvailability to work a flexible schedule, including weekendsTeam members, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.Salary: $30.03/Hr-$33.37/Hr.For hourly roles: Team Members are eligible for overtime pay and performance incentives.The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.Bonus Qualifications:Managerial Experience