Assistant Community Manager / Maintenance

Open-Management; Louisville (KY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO: 4 weeks in first year

Company-paid holidays: 15 per year

Insurance: Medical, Dental, Vision

401(k) with company match

Job summary

Open Management is seeking a Community Manager / Maintenance Technician for a manufactured housing community in Louisville. This hybrid role combines resident relations with hands-on maintenance, supporting leasing, property upkeep, and vendor coordination to keep the community safe and welcoming.

The ideal candidate is organized, customer-focused, and comfortable using technology, with prior property management or maintenance experience preferred. Training is available to the right candidate.

Qualifications

• High School Diploma or GED preferred.
• Strong customer service and communication skills.
• Ability to connect with a variety of personalities both in person and over the phone.
• Comfortable using computers, email, and basic software programs.
• Basic maintenance, construction, landscaping, or repair experience preferred.
• Ability to prioritize tasks and work independently.
• Strong attention to detail and organizational skills.
• Valid driver’s license and reliable transportation preferred.

Responsibilities

• Assist with rent collections, distribution of late notices, and eviction filings as needed.
• Enforce community rules and regulations to ensure a safe and clean environment for residents.
• Show available homes and lots to prospective residents.
• Assist with resident move-ins and move-outs, including processing applications and completing required documentation.
• Follow up on leads and support marketing initiatives to maintain occupancy goals.
• Maintain positive relationships with residents, vendors, contractors, and local officials.
• Conduct property inspections and report concerns to management.
• Assist with community improvement projects and vendor coordination.
• Support overall office operations and administrative tasks.

Skills

Customer service

Communication

Computer literacy

Organizational skills

Attention to detail

Education

High School Diploma or GED

Job description

Who We Are

At Open Management, we own and operate manufactured housing communities across the United States with a mission to redefine property management and improve affordable housing. We take a hands‑on approach that puts residents first, delivering safe, welcoming communities where comfort and connection thrive. Our experienced team manages everything from leasing and maintenance to financial reporting and resident relations, with a focus on transparency, innovation, and long‑term relationships. Guided by our core values—Trust and Integrity, Level 10 Leadership, Extreme Ownership & Collaboration, Relentless Improvement, and Level 10 Customer Service and Professionalism—we are building stronger communities and seeking team members who share our commitment to excellence.

We’re a national property management platform built to scale, delivering consistent results across portfolios through strong systems, reporting, and accountability. We bring deep, hands‑on experience in manufactured housing, with a platform designed to perform across asset types. Our approach was built through years of operational experience, refining what actually works at the community level and turning it into a repeatable, scalable engine. Today, that foundation drives how we operate across every portfolio, holding excellence as the standard and focusing on what directly drives performance.

This is not a passive environment. Our teams are expected to take ownership, drive results, and solve problems at the root. We operate with an ownership mindset, approaching every property as if our name is on the deed. Whether you’re working onsite or supporting from a central role, your work directly impacts performance.

We invest heavily in process, reporting, and technology so our teams can operate efficiently and make informed decisions.

Our culture is grounded in a clear set of values that guide how we work every day:

1. Trust and Integrity: we do what we say and operate transparently.
2. Excellence as the Standard: we consistently raise the bar.
3. Relentless Improvement: we are always looking for a better way.
4. Extreme Ownership & Collaboration: we take responsibility and operate as one team.
5. World‑Class Customer Service & Professionalism: how we show up matters.

If you value clear expectations, measurable performance, and the opportunity to make a real impact, you’ll do well here.

The Role

Open Management is looking for our next great team member for the position of Community Manager / Maintenance Technician at our manufactured housing community.

This hybrid position combines community management responsibilities with hands‑on maintenance support. The ideal candidate enjoys working with residents, solving problems, maintaining property appearance, and helping create a safe, welcoming community.

This role requires someone who is organized, customer‑focused, comfortable using technology, and willing to take initiative. You’ll assist with office operations, resident relations, leasing activities, property inspections, and maintenance projects throughout the community.

Prior experience in property management or maintenance is preferred, but we are willing to train the right candidate.

Compensation

Hourly Rate: $24.00 - $28.00 per hour

Benefits

• Paid Time Off (PTO): 4 weeks in your first year
• Company‑Paid Holidays: 15 per year
• Insurance: Medical, Dental, and Vision (with company‑shared coverage)
• 401(k) Retirement Plan with company match

What You’ll Do

Community Management Responsibilities

• Assist with rent collections, distribution of late notices, and eviction filings as needed
• Enforce community rules and regulations to ensure a safe and clean environment for residents
• Show available homes and lots to prospective residents
• Assist with resident move‑ins and move‑outs, including processing applications and completing required documentation
• Follow up on leads and support marketing initiatives to maintain occupancy goals
• Maintain positive relationships with residents, vendors, contractors, and local officials
• Conduct property inspections and report concerns to management
• Assist with community improvement projects and vendor coordination
• Support overall office operations and administrative tasks

Maintenance Responsibilities

• Respond to resident maintenance requests
• Perform general property maintenance including cleaning, painting, landscaping, debris removal, and minor repairs
• Assist with plumbing, electrical, HVAC, appliance, and carpentry repairs as appropriate
• Install, transport, and connect appliances including refrigerators and stoves
• Maintain community grounds, vacant lots, and common areas
• Assist with home turns and preparation of vacant homes for sale or occupancy
• Operate lawn equipment, power tools, and maintenance equipment safely
• Remove trash, debris, and unwanted materials throughout the community
• Ensure all work areas remain clean, safe, and professional

What We’re Looking For

• High School Diploma or GED preferred
• Strong customer service and communication skills
• Ability to connect with a variety of personalities both in person and over the phone
• Comfortable using computers, email, and basic software programs
• Basic maintenance, construction, landscaping, or repair experience preferred
• Ability to prioritize tasks and work independently
• Strong attention to detail and organizational skills
• Ability to lift, carry, and move materials as needed
• Commitment to Open Management’s core values of Extreme Ownership and Extreme Collaboration
• Valid driver’s license and reliable transportation preferred

Travel

As part of the job responsibilities, this position requires the willingness and ability to conduct local travel as needed. This may involve running errands related to business operations and fulfilling various tasks that contribute to the smooth functioning of the community and residents’ needs.

Disclaimers

This list is not exhaustive of all functions that an employee may be required to perform. Open Management reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their jobs as long as the accommodation does not cause an undue hardship on the organization.

ADA Compliance

Open Management is an Equal Opportunity Employer. ADA requires Open Management to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Background Checks

This position requires the successful completion of a criminal background check prior to employment.