Assistant Community Manager - Madison

HNN Communities; Lynnwood (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Paid time off

Holidays

Housing discount

Training & certifications

Life insurance

EAP

Job summary

HNN Communities in Lynnwood, WA is seeking a Full-Time Assistant Community Manager to support day‑to‑day operations, leasing and marketing, compliance, accounting, and resident satisfaction. The role requires tax credit housing experience and proficiency with Yardi and MS Office, plus strong communication and teamwork skills.

We offer competitive pay ranging from $25.00 to $27.00 per hour, 100% company-paid medical, dental and vision benefits, a 401(k) with company match, paid time off,

Qualifications

• Minimum 2 years in property management, including sales/multi‑family leasing.
• Knowledge of Federal Fair Housing and LIHTC compliance preferred.
• Proficient using MS Office; experience with Yardi.
• Excellent written and verbal communication skills.

Responsibilities

• Assist the Community Manager in daily operations for the community.
• Process rent, fees and other payments; manage month end, move-ins/outs.
• Maintain Yardi and resident management data up to date.
• Support marketing and leasing efforts including social media, ads, and pricing.
• Engage with prospective residents via lead management software, emails and calls; conduct tours and guide through application and move-in.
• Assist with lease admin, renewals, screenings, and notices with accuracy and compliance.
• Respond to resident questions and service requests promptly; coordinate with Resident Relations to deescalate issues.
• Provide excellent customer service to residents, prospects, and guests.
• Support resident events and community programs.
• Assist with tax credit compliance documentation, calculations and reporting.
• Act as onsite supervisor in Manager's absence.
• Submit reports as directed and maintain timely communication with Manager.
• Document injuries/incidents per guidelines and report to Manager.
• Maintain relations with housing authorities and agencies.
• Support new systems and procedures and use company software effectively.
• Follow company policies and collaborate across teams.
• Seek ongoing training and stay updated on industry changes.

Skills

Leasing

Customer service

Communication

Teamwork

Education

High school diploma

Tools

Yardi

MS Office

Job description

Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Assistant Community Manager to join our dynamic team in Lynnwood!

About The Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!

Mission

Devco Residential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fosters growth and delivers long‑term value to our residents and stakeholders.

Vision

DevCo’s vision is to be a leading developer, builder and manager of quality multifamily housing throughout the western US.

Values

• Quality: We deliver excellence in every aspect of our work.
• Commitment: We honor our promises with unwavering dedication.
• Teamwork: We achieve more together through collaboration and respect.
• Integrity: We uphold the highest ethical standards in all we do.

Awards and Recognition

Emerald Award 2024 – New Affordable Development of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Pay Details: $25.00 - $27.00 hourly

Schedule: Monday - Friday 9:00 AM - 6:00 PM

Benefits Offered

• 100% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long‑term disability benefits for employee coverage.
• Best‑in‑class voluntary insurance benefits.
• Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company‑sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About The Position

The Assistant Community Manager is responsible for assisting in the day‑to‑day operations of the assigned community and supporting the Community Manager to ensure optimum performance of the community in areas including leasing and marketing, compliance, accounting, and resident satisfaction. Successful candidates in this role will have tax credit housing experience.

Job Responsibilities

• Assist the Community Manager in all aspects of daily operations for your community.
• Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move‑ins, move‑outs, and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow‑up communication. Lease and tour apartment homes, guiding new residents through the application, tax credit and move‑in process.
• Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programing and local/non‑profit programs.
• Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move‑ins and re - certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re - certifications, and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies.
• Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Follow, support, and enforce company policies and procedures.
• Work collaboratively and respectfully with peers, other team members and departments.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.

Qualifications

Experience

• Minimum 2 years of experience in property management, including sales/multi‑family leasing.
• Strong operational background and leasing skills required.
• Prefer prior accounting or bookkeeping experience.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

HNN Communities is an Equal Opportunity Employer