Assistant Community Manager - LIHTC (Northeast Minneapolis - Timber & Tie) - Multi-Family Real [...]

Schafer Richardson; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic team as an Assistant Community Manager in a leading real estate investment firm. This role offers a unique opportunity to support the Community Manager in day-to-day operations of a vibrant apartment community. You will engage in marketing, leasing, and customer service while ensuring the property maintains its competitive edge. With a focus on enhancing resident satisfaction and community engagement, you will play a pivotal role in fostering a welcoming environment. If you are passionate about real estate and community building, this position is perfect for you!

Qualifications

• High school diploma or GED required with 2+ years in property management.
• Understanding of fair housing laws and property management software.

Responsibilities

• Support the Community Manager in daily operations and leasing activities.
• Maintain marketing strategies and customer service excellence.

Skills

Customer Service

Dispute Management

Marketing Skills

Sales Techniques

Knowledge of Fair Housing Laws

Education

High School Diploma or GED

Tools

E-Site Property Management System

Yardi

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We’re Hiring – Assistant Community Manager (Multi-Family Real Estate)

Department: Residential Property Management

Location: Minneapolis/St. Paul, MN

Reports To: Site Community Manager

FLSA Status: Full-Time, Non-Exempt

SUMMARY
Schafer Richardson, LLC is a real estate investment company providing development, management, leasing, and construction services to its commercial and multifamily real estate portfolio in the Upper Midwest.

The Assistant Community Manager supports the Community Manager in all aspects of the apartment community’s day-to-day operations including marketing and leasing, administration, customer service, maintenance, and caretaking. Depending on the size of the site, Assistants can play a lead role in leasing available units as the primary full-time leasing agent for the property. They assist the Community Manager with maintaining the physical asset while striving to improve the financial performance of the property in accordance with the goals set forth in the annual operating budget.

DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

Marketing

• Remain current on features, conditions, rent levels, and rent concessions of all primary market comps for the property; includes market surveys & in-person visits.
• Work with Community Manager to create and implement an effective marketing plan to maximize the property’s competitive advantages.
• Establish connections and interact with the surrounding community to maximize cross-promotional and referral opportunities.
• Maintain social media presence and reputation score by posting regularly to social media outlets & utilizing reputation management software/tools. Actively solicit reviews to improve service and review scores.
• Participate in weekly pricing and renewal calls.

Apartment Leasing

• Ensure prompt response and effective follow-up to all rental inquiries received via telephone, e-mail, CRM/lead management system, or fax to maximize rental appointments with prospective residents.
• Develop a clear understanding of the features and benefits that provide the property with a competitive advantage and use them during sales presentations.
• Close on all prospective residents.
• Maintain an organized and consistent follow-up program for all previous appointments that maximizes rentals.
• Collect and input all required information from applicants and work with Community Manager to ensure company policy is applied consistently.
• Execute lease agreements and all required paperwork prior to new resident move-in as directed by Community Manager.
• Alert Community Manager to any conditions that adversely impact the leasing program.
• Complete compliance paperwork and gather required documentation from applicants in accordance with the low-income housing tax credit (LIHTC) program requirements.
• Complete annual recertification paperwork with all residents in accordance with LIHTC program.

Administrative

• General
  • Complete all administrative and clerical tasks accurately and promptly in accordance with company policy and applicable laws.
  • Keep the office area clean and organized to project a professional image to current and prospective residents.
• Leasing
  • Collect required identification, application fees, deposits, and rental applications from all individuals applying for an apartment.
  • Assist in preparing leases, addendums, and agreements as directed by Community Manager.
  • Collect materials for and prepare move-in packets for new residents.
• On-Line Property Management Systems
  • Assist in accurate input of all required leasing and lease renewal information.
  • Assist in processing and depositing all payments.
  • Produce late rent letters and actively pursue accounts receivable collections.
  • Track upcoming lease expirations, prepare correspondence, and communicate with residents to maximize renewals.
  • Conduct move-out inspections with vacating residents and prepare SODA documentation.
  • Process work order requests from residents and follow up to ensure satisfaction.
  • Monitor and enforce renter’s insurance compliance.
  • Assist Community Manager with purchase order and invoice support.
  • Assist in month-end closing activities.
• Resident Retention
  • Customer Service: Assist residents with any concerns to enhance their community experience.
  • Dispute Management: Resolve resident disputes or complaints professionally and in accordance with company policy.
  • Community Events: Participate in community events to establish positive relationships within the community.
• Maintenance & Caretaking
  • Assist Community Manager in daily assessment of property condition and necessary maintenance repairs.

Supervisory Responsibilities

• Assistant Manager is a support role but may be given direct responsibility for any of the Essential Job Functions listed above, including supervision of site staff as directed by the Community Manager.

EQUIPMENT:

• Personal owned vehicle for transportation to various sites.
• Valid driver’s license and acceptable driving record required.
• Personal owned cellphone.

WORKING HOURS:

• Core hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Must be available on a 24-hour basis to resolve issues as needed.

Education/Experience

• High school diploma or GED required.
• Minimum of 2 years Property Management experience.

Knowledge & Skills Required

• Understanding of state statutes and fair housing laws applicable to multi-family communities.
• Proficiency with E-Site property management system.
• General understanding of maintenance and caretaking issues related to multi-family units.
• Clear understanding and adherence to all SR policies and procedures.
• Proficient computer skills required including knowledge of Property Management Software (preferably Yardi), Outlook, Word, and Excel.

Physical Demands

• Physical fitness for frequent walking, bending, twisting, climbing stairs, and use of computer keyboard. Occasional lifting of up to 25 lbs. may be required.

Travel: Travel locally to properties as needed.