Assistant Community Manager - Brooklyn, NY

Rose Associates Inc.; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Rose Associates Inc. in New York City seeks an Assistant Community Manager for multifamily properties to support the Community Manager in daily operations, resident relations, and administrative tasks.

The role requires a 3+ year background in multifamily leasing or assistant management, proficiency with Yardi, RentCafe, and Microsoft Office, and a NY State real estate license or ability to obtain within 120 days. Weekend availability and on-site presence are required.

Qualifications

• Bachelor's degree in business, marketing, real estate, or finance.
• Minimum of 3 years of multifamily leasing and/or assistant community management experience.
• Proficiency with management software including Microsoft Office, Yardi, RentCafe.
• Valid NYS real estate license or ability to obtain within 120 days of hire.
• Willingness to work weekends (Saturdays and Sundays).

Responsibilities

• Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
• Liaise between ownership and residents, including drafting and distributing resident communications.
• Foster positive relationships among residents, management, and building staff.
• Assist in analyzing income and expense patterns, budget forecasting, and accounts payable/receivable.
• Prepare monthly reports and ensure delinquency below 0.5% of GPR.
• Coordinate Move In/Move Out, collect insurance certificates, and process refunds.
• Support data entry in the online work order system and post-move out walk-throughs.
• Collaborate with property management on renovations or CapEx projects and review vendor contracts.
• Conduct leasing demonstrations, monitor renewals, and input information into PMS.
• Maintain marketplace intelligence for occupancy and retention goals.
• Supervise resident retention programs and work with internal teams.
• Be available for after-hours emergencies and ensure insurance requirements are met.

Skills

Customer service

Communication

Organization

On-site presence

Education

Bachelor’s degree in business/marketing/real estate/finance

Tools

Microsoft Office

Yardi

RentCafe

Elise AI

iLuvLeasing

On-Site

Job description

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

We are seeking a dedicated and detail-oriented individual to join our team as an Assistant Community Manager for our multifamily properties. The Assistant Community Manager will play a crucial role in supporting the Community Manager in day-to-day operations, resident relations, and administrative tasks to ensure the success of our vibrant residential communities.

Essential Job Functions

• Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
• Liaise between ownership and residents, including drafting and distributing resident communications.
• Foster positive relationships among residents, management, and building staff.
• Assist in analyzing income and expense patterns, budget forecasting, code and process accounts payable and receivable, file compliance paperwork, and maintain office files.
• Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance.Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
• Assist in regular community inspections, coordinate Move In/Move Out schedule, collect insurance certificates, and process Move Out Reports and security deposit refunds.
• Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs.
• Collaborate with property management and maintenance on renovations orCapExprojects,obtainvendor estimatesand review contracts,providerecommendations formodificationsand coordinate vendors for repairs as necessary.
• Conduct leasing demonstrations, monitor and maintain new and renewal leases to include optimal renewal rates, process lease administration paperwork, and enter information into property management systems.
• Assist in the lease enforcement process, including reviewing applications, conducting inspections, and ensuring notice requirements.
• Maintain competitive marketplace intelligence to contribute to sales, marketing, and operational initiatives for budgeted occupancy and customer retention goals.
• Supervise programs for resident retention and collaborate with internal departments.
• Be available for after-hours emergencies, ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
• Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications

• Bachelor’s degree in business, marketing, real estate, or finance is preferred.
• Minimum of 3 years of multifamily leasing and/or assistant community management experience.
• Proficiency in navigating computers and community management software, including Microsoft Office,iLuvLeasing, On-Site,Elise AI, RentCafe and Yardi.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting, and reporting.
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
• Work authorization (required)
• Must be available to work weekends (Saturdays and Sundays)

In addition to base compensation, significant incentive pay and full benefits packages are available.

Annual Pay Range - $80,000 - $85,000