Assistant Community Manager - Affordable Housing

Fairstead; Champaign (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plan

401(k) Retirement Plan

Paid Holidays

PTO

Sick Days

Life Insurance

Flexible Spending Account

Pet Insurance

Disability Insurance

Discounts on appliances

Job summary

Fairstead is seeking an Assistant Property Manager to support operations at an affordable housing community in Champaign, IL. This 6-month contract accompanies full benefits and opportunities to impact resident outcomes.

The role focuses on leasing, compliance, and daily property performance, with hands-on involvement in resident relations and operational tasks.

Qualifications

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Responsibilities

• Assist Property Manager to ensure compliance in HUD 4350.3 Handbook.
• Execute intervention strategies for tenants non-compliant with lease requirements.
• Assist in preparation for REAC reviews, EHS violations cleared, MOR, investor site reviews, LIHTC reviews, recertifications.
• Document lease violations and coordinate evictions.
• Promote resident satisfaction and retention; respond to questions, complaints, and requests promptly.
• Ensure maintenance team responds to resident service requests.
• Assist tenants with requests, questions, problems, and complaints.
• Alert staff of move-ins/move-outs and emergencies.
• Provide courteous, professional customer service to residents and visitors.
• Oversee rent accounting: collections, posting, and daily deposits.
• Create purchase orders in Yardi.
• Answer calls, messages, and emails within 24 hours.
• Perform operations to meet schedules; other duties as needed.

Skills

Affordable housing leasing

Property management

Written and verbal communication

Local market knowledge

Tools

Yardi

Realpage

Microsoft Office Suite

Job description

Assistant Community Manager - Affordable Housing

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and support s the planning, implementing, and managing the daily operations of the propert y . They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations.

This is a full time contract position to support our property during a Leave of Absence, and should last for the next 6 months.

RESPONSIBILITIES

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Assisting tenants with requests, questions, problems, and complaints .
• Alerting staff of move ins, move outs, any emergencies .
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors .
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rat e.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer pho ne calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Perform other duties as needed .
• Generous employer contribution for Medical Insurance through Meritain Health
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

To perform the job successfully, the following skills and/or experience are required to qualify for the position.

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Exact compensation may vary based on skills, experience, and location.

Salary Range

$21 - $23 USD

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