Assistant Community Manager

Mallards Landing Apartments; Westgate-Belvedere Homes (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Yarco Companies seeks an on-site Community Manager support role at a residential property in Florida to assist with leasing, marketing and resident retention programs. You will help manage staff, ensure high tenant satisfaction and support daily operations.

Required is at least one year in residential management or customer service, with a high school diploma or GED. Duties include leasing, rent collection, inspections, and supporting budget goals in a safe, compliant environment.

Qualifications

• Prior residential management or customer service experience required.
• Ability to manage leasing forms, payments, and resident communications.
• Willingness to assist with staff development and daily property operations.

Responsibilities

• Assist Community Manager with leasing, marketing and resident retention programs.
• Support recruitment, training and development of on-site staff.
• Perform property inspections, rent collection, bookkeeping and reporting.
• Maintain high resident satisfaction and address complaints promptly.
• Ensure occupancy and rental rate goals while controlling expenses.
• Perform other duties as needed.

Skills

Leasing

Customer service

Staff supervision

Budget awareness

Education

High school diploma or GED

Job description

Founded in 1923, The Yarco Companies, is a full-service, multi-family real estate firm that delivers highly specialized Property Management Services, and focuses primarily on Affordable Housing. To learn more about our company visit www.yarco.com.

Yarco

Yarco is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, pregnancy, sexual orientation, or physical or mental disability. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).

Position Purpose

This safety sensitive position is responsible for assisting the Community Manager with the overall operational and financial success of the residential property and exceeding resident service standards. Focus on the leasing, marketing and resident retention program of the property. Assist with the management and development of the residential staff for personal and professional growth and ensure high employee job satisfaction. Each community location has pre-designated office hours which this position will need to accompany to ensure community operations are functioning effectively.

Key Contributions

Financial

Support the Community Manager in meeting/exceeding his/her budget by achieving occupancy and rental rate goals, controlling expenses through inventory control, accurately and timely reporting of payroll, prompt collection of revenue, initiating and collecting Unlawful Detainer procedure when necessary. Inspections of each apartment unit during check-in & checkout, assuring the owners' assets are protected at all times. Aid in accurate preparation and processing of all leasing forms, maintenance orders, rent collection, bookkeeping, and company reporting.

Management, Recruiting & Staff Development

Assist Community Manager with interviewing potential on-site employees. Support Community Manager with overall operations of the community by promoting positive resident relations, handling resident complaints, and rent collections. In the absence and direction of the Community Manager supervises, motivates, and directs the staff by promoting teamwork to achieve a common goal.

Property Appearance/Upkeep

Keep the property in a neat, clean, and well-maintained condition. Daily exterior and interior inspections of the community to assure curb appeal, maintenance, cleanliness and security procedures are being followed.

Customer Service

Maintains the property by meeting the company standards for resident satisfaction Ensures that a responsible person is available for building emergencies at all times. Accurate preparation and processing of all leasing forms, maintenance orders, rent collection, and company reporting.

Perform other duties as needed.

Essential Mental Alertness Requirements

• Work in a constant state of alertness and safe manner
• Ability to perform tasks involving high levels of cognitive function and judgment
• Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform the duties of the position
• Ability to take prompt and appropriate response to operating conditions
• Ability to work in an unfatigued state
• Ability to accurately gauge lengths of time and distance
• Ability to quickly store and recall instructions in one’s short-term memory
• Ability to concentrate
• Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms
• Demonstrated caring, committed and concerned attitude about safety

Position Requirements

Education: High school diploma or GED required.

Experience: One plus years of residential management or customer service experience or a combination of education and experience.

Physical & Cognitive: Ability to lift, push and pull up to 40 pounds.

If job includes or may include driving for company business

• Driver must have a valid driver’s license and acceptable motor vehicle record with company insurance carrier
• Driver must have reliable means of transportation
• Driver must have the ability to be insurable at standard rates for driving.
• Driver must provide proof of personal auto liability insurance when using vehicles for company business

To be hired, candidates will be required to successfully complete a background investigation and a drug screen.