Assistant Community Manager

Havenpark Communities; West Palm Beach (FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Paid holidays

Job summary

Havenpark Communities in Florida is hiring an Assistant Community Manager to be the heartbeat of our neighborhood. You will oversee daily operations, assist residents, collect rent, coordinate moves, and support the Community Manager to keep the community welcoming and well run.

Ideal candidates are organized, empathetic leaders fluent in English and Spanish, with at least a year of property management experience.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in property management.
• Must be bilingual (English/Spanish).
• Exceptional interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Proficiency with computers and standard office software.
• Ability to sit for long periods and walk the community, lift supplies as needed.
• Annual or semi-annual travel may be required.

Responsibilities

• Build a welcoming atmosphere by addressing issues with care and urgency.
• Plan and execute engaging community events.
• Ensure rent is collected on time and maintain financial integrity.
• Coordinate move-ins and lease renewals with accuracy and efficiency.
• Manage work orders and maintenance requests within 48 hours.

Skills

Empathetic Leader

Organization Pro

Proactive

Team Player

Education

High school diploma or GED

Tools

Computer literacy

Job description

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

The Opportunity

Be the heartbeat of our community. As an Assistant Community Manager, you are the operational wizard and friendly face that ensures our community runs smoothly and our residents feel truly at home. If you are an organized, empathetic multitasker who thrives on creating order and building relationships, this is your chance to be a central leader in a place people love to live.

Your Role: The Community Connector & Operations Pro

You are the right-hand to the Community Manager and the go-to person for residents. Whether you're planning a fun event, ensuring rent is collected, or coordinating a move-in, your work directly impacts the daily happiness and stability of the community. You are the bridge between leadership and residents, making you essential to our success.

What You'll Accomplish

Resident Relations & Community Engagement

• Build a Welcoming Atmosphere: Cultivate resident satisfaction by addressing issues with care and urgency, making every resident feel heard and valued.
• Be the Host with the Most: Plan and execute engaging community events that foster a sense of belonging and make Havenpark more than just a place to live.
• Know When to Escalate: Skillfully handle resident concerns, knowing when to resolve them independently and when to involve the Community Manager for support.

Financial Operations & Collections

• Ensure Financial Health: Prepare bills and statements for approval and ensure all rent is collected on time, maintaining the community's financial integrity.
• Navigate with Compliance: Complete all necessary legal action and notices in strict compliance with State and Fair Housing Standards, protecting both the resident and the company.

Sales & Leasing Support

• Create a "Welcome Home" Experience: Assist the Community Manager and Sales team to ensure all homes are ready for new residents and that move-ins are seamless and exciting.
• Coordinate the Paperwork: Help with the preparation and coordination of documents for new move-ins and lease renewals, ensuring accuracy and efficiency.

Maintenance Coordination

• Keep Things Running: Manage work orders to ensure all rental maintenance requests are completed within 48 hours, guaranteeing resident comfort and satisfaction.

Who You Are (The Ideal Candidate)

• You are an Empathetic Leader: You can de-escalate a tough conversation with grace and make people feel understood.
• You are an Organization Pro: You juggle multiple tasks with ease and nothing falls through the cracks.
• You are Proactive: You don't wait for problems to happen; you anticipate needs and act accordingly.
• You are a Team Player: You thrive on supporting your Community Manager and collaborating with the sales and maintenance teams to achieve shared goals.

Qualifications & Requirements

• High school diploma or GED required.
• A minimum of 1 year of experience in property management is required.
• Must be bilingual (English/Spanish)
• Exceptional interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Proficiency with computers and standard office software.
• Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
• Annual or semi-annual travel may be required for this role.

$22 - $25 an hour

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.