Assistant Community Manager

tcbinc; Saint Paul (MN); On-site; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

12 paid holidays and PTO accruals

Employer HSA contributions

Life & Disability Insurance

403(b) retirement plan with company 2%

Commuter/parking FSA

Hospital & Critical Illness Insurance

Employee Assistance Program

Pay: $25-28/hour

Job summary

The Community Builders, Inc. is seeking an Assistant Community Manager to oversee leasing, compliance and resident services in a busy property management setting.

The role emphasizes operations, occupancy goals, and strong customer service to deliver a top-tier living experience for residents. Under the Community Manager, you will manage leasing, re-certifications, and payments, while ensuring regulatory compliance and accurate reporting.

Qualifications

• 3+ years in residential property management or related field.
• COS/LIHTC/ARM certifications preferred.
• Knowledge of regulatory programs and Federal Housing Laws.]
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Responsibilities

• Assist with daily site operations and maintain communication with Community Manager and other staff.
• Monitor leasing, retention and re-certifications to meet 97% occupancy.
• Prepare re-certifications, leasing applications, verifications and occupancy reports.
• Screen applicants to ensure compliance with Tenant Selection Plan and regulatory requirements.
• Maintain competitive market analysis quarterly.
• Enter and code invoices, post rents and maintain resident ledgers.
• Monitor rent balances and issue notices as required.
• Participate in budgeting, risk management, and property management tasks.
• Oversee office operations and inspect property for issues.
• Provide resident support and coordinate with Community Manager as needed.
• Assist in recruitment, training and performance reviews.

Skills

Customer service

Communication

Attention to detail

Education

College degree

Tools

Yardi

Microsoft Word

Excel

Outlook

Job description

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred. This position has a requirement of five days a week in office.

Essential Functions:

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties are required.

Education & Experience:

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven Excellent Customer Service skills required.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay: $25-28/hour

The Community Builders is an equal opportunity employer.