Assistant Community Manager

The Galman Group; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Long-Term Disability Insurance

Life Insurance

401(k) Retirement Plan with Employer 4

Tuition Assistance Program

$2,000 Employee Referral Reward

Paid Holidays

20% Rent Discount at any Galman Group

Company Events

Job summary

The Galman Group is seeking a sensational full-time Assistant Community Manager in Philadelphia. Under the Community Manager, you’ll assist in property administration, leasing, and operations to maximize occupancy and value.

You’ll handle reporting, budgets, resident communications, and coordination with maintenance, while ensuring compliance with Fair Housing and company policies. A customer-focused, team-oriented professional will thrive in this fast-paced environment.

Qualifications

• Experience in property management operations preferred.

Responsibilities

• Assist Community Manager with property administration, leasing, and maintenance.
• Prepare reports, budgets, and financial information as required.
• Coordinate resident communications, move-ins/outs, and rent collection.
• Maintain compliance with Fair Housing and applicable laws.
• Support planning of resident functions and events.
• Provide excellent customer service and resolve resident inquiries promptly.
• Collaborate with maintenance and management to uphold property standards.

Skills

Property management experience

CAM awareness

Customer service

Sales skills

Deadline-driven

Computer skills

Team player

Flexibility

Communication

Relationship building

Education

High School Diploma

Job description

Description

We are seeking a sensational full-time Assistant Community Manager to join our team! Under the general supervision of the Community Manager, the Assistant Manager's primary responsibility is to support the Community Manager in all phases of the operation including, but not limited to, general property administration, leasing, maintenance, and property operations. These objectives include maximizing occupancy levels and property values.

Benefits Overview

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!

Job Duties & Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Assist in the preparation of monthly variance reports and provide other financial reporting information as required by Community Manager.
• Assist in the development, communication and monitoring of property budgets in a manner that supports the financial expectations of the company and allows the property to remain within budget.
• Assist Property Manager in the development of annual operating budgets for assigned properties and functional areas.
• Perform other special projects and duties as required by supervisor.
• Prepare contract documents as directed, verifying all documents are in order with necessary signatures.
• Prepare resident’s welcome package and letter.
• Prepare all appropriate forms for accounting adjustments.
• Prepare move-out reconciliation form for Community Manager's approval to remove vacating residents from computer system.
• Maintain securities access system, if applicable, issues security/access cards.
• Update and maintain resident contact and emergency information.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Enforce policies of the community.
• Prepare resident rent increase letters monthly.
• Prepare weekly Accounts Receivable Reports updating the potential collection of various past due receivable balances and keeping the Community Manager informed of past due and problem accounts on a timely basis.
• Review Accounts Receivable report weekly with Community Manager.
• Initiate and post late fee charges, as appropriate.
• Manage and investigate all discrepancies in lease payments.
• Analyze and reconcile monthly rental income, rent increases, and move-in and move-out information.
• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
• Welcomes and shows property to prospective new residents. Also, handles incoming phone calls, emails, and text messages from prospective new residents and completes appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Performs any additional duties assigned by the Community Manager.

Requirements

Education

• High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

• Prior Property Management Experience Preferred
• Certified Apartment Manager (CAM) Preferred but Not Required
• Strong Customer Service and Sales Skills
• Must be able to work in a fast-paced and customer service-oriented environment
• Performs duties under pressure and meets deadlines in a timely manner
• Understanding of computer systems, web applications and software.
• Works as part of a team.
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders