Assistant Community Manager

Fairfield Residential; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an established industry player in the multifamily housing sector as an Assistant Community Manager. This role is pivotal in maintaining high standards of customer service and resident satisfaction. You'll collaborate closely with the Community Manager to meet revenue targets while ensuring a welcoming environment for residents. With opportunities for career advancement, this position offers a dynamic work atmosphere where your leasing and marketing skills can shine. Enjoy a competitive hourly wage along with comprehensive benefits and a supportive team culture that values your contributions.

Benefits

Paid Time Off

Paid Holidays

Sick Days

Paid Volunteering Activities

Matched 401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Qualifications

• Minimum of one year of residential leasing or property management experience required.
• Strong understanding of financial statements and accounting information.

Responsibilities

• Maintain property accounting and reporting, including rent collection and financial reports.
• Promote resident satisfaction and retention through effective communication.

Skills

Residential Leasing

Sales Experience

Customer Service

Accounting Skills

Leadership

Microsoft Office Suite

Fair Housing Laws

Education

High School Diploma

Tools

Yardi

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Community:

Chroma

Number of Units:

275

Assistant Community Manager

OUR COMPANY:

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

ABOUT THIS ASSOCIATE:

Fairfield properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Assistant Community Managers are critical members of our sales and management team that maintain these high standards with a customer-centric mindset.

Together with the Community Manager, this Associate works to ensure the property's revenue and profit targets are met while maintaining best-in-class standards for customer service and high retention for our residents. Assistant Community Managers are responsible for cultivating and managing the resident experience while supporting the property's accounting needs and leasing policies.

This is a busy, exciting job for a candidate that is eager to apply their superior leasing and marketing experience into the next step of their career in property management. This position reports to the on-site Community Manager and successful associates may be promoted to more senior positions on the Property Management team.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

ACCOUNTING & BOOKKEEPING

• Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre close, bank deposits and ensuring a balanced rent roll.

• Prepare monthly close-out and financial reports.

• Process invoices for payment.

• Collect rent, fees, and other payments.

• Complete bank deposits, dispositions, and account reconciliations.

• Use property management software such as Yardi to record, track, and report on all financial workings of the community.

CUSTOMER SERVICE & SALES

• Use your leasing and sales experience to lease apartments.

• Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.

• Take all appropriate action to resolve and address service issues.

TEAMWORK

• Cheer, lead and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention.

• Work closely with the Community Manager regarding all property operations.

WHAT YOU'LL NEED ON DAY ONE:

• Minimum of one year of residential leasing, sales and/or property management experience required.

• Experience in leadership and supervising a staff preferred.

• Experience using Yardi or other related property management accounting software.

• Strong knowledge of Microsoft Outlook, Word, and Excel.

• Strong math and accounting skills.

• Understanding of financial statements (budget, financial reports, accounting information, etc.).

• Strong understanding of federal, state, and local fair housing laws and provisions.

• High school diploma or equivalent required.

• Ability to work a flexible schedule to include weekends, evenings, and some holidays.

#LI-MARSHALL

Estimated Rate of Pay:

$24.00 - $27.00

This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.

Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. The material duties of this position involve access to our residents' homes, both when they are present and when they are not. The material duties of this position also involve access to the confidential information of our residents, including their financial information. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.