Assistant Community Manager

KETTLER; Jacksonville (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) with company match

Job summary

KETTLER currently has an opening for an Assistant Community Manager at Vandeveer in Pearl Square, an apartment community located in Jacksonville, Florida. This role reports to the Community Manager and focuses on delivering excellent customer service while coordinating all aspects of property operations.

Compensation ranges from $55,000 to $60,000 annually. A robust benefits package is offered, including PTO, health/dental/vision, life insurance, prescription coverage, HSAs/FSAs, and a 401(k)

Qualifications

• 2+ years of residential property management experience.
• Bachelor’s degree in a related field or equivalent experience.
• Proven track record of success with the leasing process.
• Working knowledge of Landlord-Tenant Laws, Fair Housing mandates and related issues.
• Excellent verbal and written communication skills with residents and customers.
• Strong budgeting, financial analysis, and P&L management skills.

Responsibilities

• Managing administration of property operations and leasing office for a 400 or fewer unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and a positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at the property.
• Handling all aged delinquency collection practices.
• Processing all move-in and move-out protocols to insure proper accounting of resident ledgers.
• Processing all renewals.
• Handling leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contributing to achievement of team goals, leasing benchmarks, and resident retention.
• Supporting outreach initiatives that market/promote the property.

Skills

Property management

Customer service

Budgeting

P&L management

Leasing process

Tenant laws / Fair Housing

Communication (verbal & written)

Microsoft Office

Education

Bachelor’s degree in a related field

Tools

Microsoft Office Suite

Job description

KETTLER currently has an opening for an Assistant Community Manager at Vandeveer in Pearl Square an apartment community located in Jacksonville, Florida

The Assistant Community Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Compensation: $55,000.00 - $60,000.00/annually

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate segment is preferred.
• Extensive knowledge of Property Management software programs.