Assistant Community Manager

RPM Living; Greenwood Village (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance program

401(k) with company match

Paid time off

Job summary

RPM Living is seeking a Bilingual Floating Assistant Community Manager to greet prospects, process applications, manage leases and renewals, and promote resident satisfaction. The role requires at least one year in customer service or apartment leasing, with a possible accounting background, and proficiency in Microsoft Office.

Experience with lead management software and social media is a plus. The position is on-site, with a flexible schedule including weekdays, nights, and weekends.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in customer service or apartment leasing; accounting background is a plus.
• Proficiency with Microsoft Office Suite; project management skills are a plus.

Responsibilities

• Greet and qualify prospects using guest cards in Lead Management Software; assist with applications and deposits per procedures and Fair Housing rules.
• Process applications (credit checks, rental history); submit for Community Manager approval and follow up.
• Show apartments, close sales, prepare move-ins, obtain signatures, and provide community orientation.
• Manage lease renewals, notices, move-outs, and update property management software.
• Oversee rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to complaints and requests to promote resident satisfaction and retention; engage on social media for visibility.
• Follow eviction procedures and assist with court proceedings as needed.
• Conduct market research and outreach marketing; update Radix or equivalent.
• Maintain active social media presence to enhance visibility and engagement; complete lease/move paperwork on time.

Skills

Bilingual

Customer service

Apartment leasing

Microsoft Office

Lead management software

Education

High school diploma or GED

Tools

Lead Management Software

Radix

Job description

Overview

Bilingual Floating Assistant Community ManagerAt RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position SummaryThe Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Education And Experience

• High school diploma or GED
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
• Microsoft Office Suite, Project Management

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This role is based on site and requires that the employee spend time outside with exposure to the elements
• May require working in confined spaces, heights and potentially hazardous areas
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

Compensation

The anticipated pay range for this position is $24-$27 per hour plus a generous benefit plan.