Assistant Community Manager

thesciongroupllc; College Station (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Maternity Leave

Job summary

The Scion Group in College Station, TX, is seeking an Assistant General Manager to join our team and help drive operational and financial performance at a student housing asset. This role acts as a community leader, stepping in for the General Manager when needed, and focusing on customer service, staff development, and effective account management in a fast-paced collegiate environment.

You will work with a dedicated team to ensure compliance, budget controls, and a standout resident experience

Qualifications

• Exceptional written and verbal communicator.
• Meticulous detail orientation.
• Customer-centric mindset.
• 1+ years' experience working at living communities/property management.
• Proficient in Property Management Systems (Entrata preferred).

Responsibilities

• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Assist with attracting, hiring, retaining and training exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Assist with planning and leading the team in executing successful annual Turnover processes.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.
• Coordinate work order requests with appropriate staff or vendors.

Skills

Communication skills

Detail orientation

Customer-centric mindset

Property management experience

Team leadership

Entrata proficiency

Tools

Entrata

Job description

Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living and we're seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.

If you are passionate about customer service and have a detailed eye for account management - we want you!

You'll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Your Responsibilities

Staff Development and Leadership

• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Assist with attracting, hiring, retaining and training exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Assist with planning and leading the team in executing successful annual Turnover processes.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.

Facilities & Capital

• Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
• Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work order requests with appropriate staff or vendors.

Financial Performance

• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Post and collect damage charges from quarterly inspections.
• Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.

Customer Experience & Sales

• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
• Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Manage all escalated resident concerns and account matters in a timely manner.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Meticulous detail orientation
• Customer-centric mindset
• 1+ years' experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)

Operational Details

Job location is at the assigned property. May be required to travel periodically.

Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

Who is Scion?

At The Scion Group, we're changing what student housing means. It's bigger than beds and buildings. It's about providing unique experiences and creating communities - both on and off campus - that feel less like a place and more like a home. As one of North America's leading owners, operators and advisors of student housing, we are defining the future of student living.

Taking the student housing industry by storm starts by surrounding