Assistant Community Manager

American Assets Trust, Inc.; California, San Diego (MO, CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to oversee the daily operations of properties. This role involves managing financial transactions, assisting with leasing processes, and ensuring resident satisfaction. The ideal candidate will have strong administrative and customer service skills, along with a background in property management. Join a dynamic team and contribute to creating a vibrant community atmosphere through effective marketing and resident engagement initiatives. If you are organized, communicative, and passionate about real estate, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required; some college preferred.
• 3-5 years of residential property management experience preferred.
• Excellent written and oral communication skills are a must.

Responsibilities

• Manage daily operations of properties, including financial transactions.
• Assist in leasing processes and ensure resident satisfaction.
• Oversee marketing activities and organize community events.

Skills

Administrative experience

Customer Service

Marketing

Communication skills

Organizational skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Real estate industry knowledge

Education

High School Diploma or GED

Some college preferred

Tools

Property management software

Internet marketing tools

Job description

No recruiters, direct applicants only

Title: Assistant Community Manager

Hourly: $30.00

Job Purpose:
The Assistant Community Manager (ACM) is responsible for managing the day-to-day operations of a property or properties. The ACM must have knowledge in the areas of property accounting, tenant relations, leasing, preventive maintenance, HVAC, fire/safety, cleaning, and security.

Duties:

1. Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports (weekly and monthly), and processing invoices and payables.
2. Operates the property management software and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
3. Assists in the leasing process by ensuring that resident files are ready for move-ins and move-outs, reviewing leases generated by the leasing consultants, and by processing lease renewals.
4. Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results by checking rents daily and adjusting rents accordingly.
5. Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
6. Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
7. Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
8. Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
9. Oversees marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, Yelp, and other websites), and following other community-specific marketing plans, drives, and special programs.
10. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, accepting work orders from residents and relaying them to the maintenance supervisor, and taking appropriate action to resolve and address service issues.
11. Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
12. Supervises and trains leasing consultants and the leasing office staff through hands-on training and by updating the leasing training guide.
13. Organizes resident events, such as food trucks and community BBQs, and quarterly events for employees.
14. Supports the leasing consultants when necessary by assisting with leasing activities such as greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screenings, and criminal background checks, and preparing the lease and move-in package.
15. Conduct themselves and their property business according to company policy and to State and federal laws and regulations.
16. Performs other duties as necessary to meet the needs of the residents and the property.

Skills/Qualifications:

1. High School Diploma or GED required; some college preferred.
2. Administrative experience required.
3. Customer Service experience required.
4. Marketing experience preferred.
5. Prior experience working within the real estate industry required; 3-5 residential property management experience preferred.
6. Must have excellent written and oral communication skills.
7. Must be highly organized and possess excellent interpersonal and customer service skills.
8. Must be proficient in Microsoft Word, Excel, and Outlook.
9. Must have a valid California driver’s license.
10. Must be able to frequently sit, stand, walk, extend arms and hands forward and overhead, finger and grasp; must be able to occasionally bend, crouch, or stoop; must be able to carry up to 25 pounds.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonable, related business duties as assigned by the immediate supervisor and other management as required. This job description does not constitute a written or implied contract of employment.