Assistant Community Manager

The Scion Group; Auburn (AL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Floating Holiday

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group is hiring an Assistant General Manager to support operations across a student living property in Auburn, AL. You will supervise operating functions and work with the Customer & Sales Experience Manager on initiatives to boost resident satisfaction and on-site performance.

As a hands-on leader, you will train and coach staff, coordinate scheduling, and uphold the Scion Standard. A customer‑centric mindset, attention to detail, and deadline discipline are essential for success.

Qualifications

• 1+ years’ experience in living communities or property management.
• Proficient with property management systems (Entrata preferred).
• Excellent verbal and written communication skills.

Responsibilities

• Support staff development and leadership, including hiring and retention efforts.
• Assist with on-site scheduling and after-hour on-call shifts.
• Coordinate with teams to manage property operations, emergencies, and policy adherence.
• Improve employee experience through data, conversations, and team building.

Skills

Strong communication

Attention to detail

Customer focused

Leadership potential

Prioritization

Tools

Entrata

Greenhouse

Lattice

Turnable

Qualtrics

Microsoft Office

ClickUp

Scion Intelligence

Job description

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision. This position will assist the General Manager with the supervision of all business functions related to operations and partner closely with the Customer & Sales Experience Manager on initiatives. The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fast‑paced, agile, collegiate environment. This role demands a customer‑centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating Holiday
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Coordinate with the Customer & Sales Experience Manager to manage the development of and adherence to the property onsite schedule, including after‑hour on‑call shifts.
• Partner with GM to elevate employee experience through data, conversations and team building to ensure high morale.

Property Administration

• Assist GM to prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables and maintain regular auditing and documentation.

Facilities & Capital

• Responsible for a safe and sanitary community experience for employees, residents and guests including curb appeal, common areas and preventative maintenance.
• Assist with upholding the Scion Standard by conducting monthly property walks and conducting inspections.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.

Annual Turnover Process

• Assist the General Manager, Customer & Sales Experience Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover.
• Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Assess damage at move‑out to calculate required charges and prepare final billing or process refunds. Track, respond and process any damage charge disputes.
• Assist the General Manager with conducting move‑out inspections and vendor service walks to ensure units are ready for move‑in dates.
• Provide hands‑on help throughout all turnover related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Financial Performance

• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non‑Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month‑end.
• Post and collect damage charges from quarterly inspections.

Customer Experience & Sales

• Develop written communication to keep customers informed of important community information to prevent resident concerns.
• Support the CXM with the execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
• Utilize Key Performance Indicators (KPIs) to report on trends, insights and proactively address issues to provide expert direction on sales and revenue goals such as market rates, gain to lease, concessions, and leasing velocity.
• Manage all escalated resident concerns and account matters in a timely manner and implement changes to improve resident experience based on common escalated concerns that appear.
• Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns.
• Assist with monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Strong detail orientation
• Confidentiality
• Customer‑centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring additional non‑traditional hours during peak times and emergencies.

EEO Statement

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.