Assistant Community Director - Lillis Lofts

Elmington; Urbana (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations, leasing goals, and resident satisfaction at our Urbana, IL community. You will help manage vendor relations, coordinate property maintenance, and prepare data for reporting and financial oversight while working closely with the Community Director.

The ideal candidate has at least 1 year of multi-family property management experience, strong communication and organizational skills, and a

Qualifications

• Minimum 1 year of multi-family property management experience.
• Experience in leasing or community management preferred.
• Strong communication and guest-facing service mindset.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Provide exemplary customer service to residents and create a welcoming environment.
• Assist in financial management and reporting for the community.
• Coordinate vendor relations and on-site maintenance.
• Support leasing goals and occupancy targets.
• Represent Bedrock professionally to residents, vendors, and staff.

Skills

Verbal and written communication

Organizational skills

Customer service

Vendor relations

Financial awareness

Job description

Position Summary

Bedrock's Assistant Community Directors are essential to the property's overall success supporting the day-to-day operations while ensuring our residents' satisfaction. Our next Assistant Community Director will ensure efficient operations by assisting in the management of vendor relations, ensuring timely property maintenance, providing data and information for reporting and financial oversight, while assisting to meet the leasing and financial goals and performance of your community.

Knowledge, Skills and Abilities

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be a positive representative of Bedrock to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.

Essential Job Functions

• Provides exemplary customer service to all residents, proactively solving issues and creating a warm and welcoming environment.
• Assists in the financial management of the community by creating required daily and weekly reports.
• Abides by federal fair housing standards and all other applicable laws.
• Develops professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including security systems, cameras, copiers / scanners / printers.
• Completes consistent and compliant resident files onsite in electronic or hardcopy format.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties as assigned.

Specific Education or Experience

• Minimum 1 year of multi‑family property management experience required.
• Previous leasing, property manager, or community manager experience preferred.
• Customer experience managers or related fields encouraged to apply.
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.

Physical Demands and Work Environment

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate; ability to withstand seasonal cold and heat of the outdoors is necessary.

Travel Requirements

• Travel up to 10% of the time.

Equal Opportunity Statement

Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.