Assistant Community Director-Floater

ConcordRENTS - Concord Management; Kissimmee (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO 16 days

7 paid holidays

401(k) with company match

Rental discounts

Performance/bonus programs

Job summary

ConcordRENTS is a distinguished property management leader across Florida, offering leasing, marketing, and resident services in affordable and market-rate communities. The team emphasizes community impact and exceptional service, with a focus on occupancy and retention through proactive communication and efficient operations.

The role involves leasing, renewals, reports, and coordinating with residents to ensure exceptional living experiences.

Qualifications

• LIHTC knowledge and Section 8 subsidies familiarity.
• Two years of college or industry certs.
• Excellent customer service and communication skills.
• Minimum two years in property management with leasing and resident services.
• Experience with Concord Management is preferred.
• Demonstrated problem resolution experience.
• Ability to speak, read and write English.

Responsibilities

• Lease and market to prospective residents.
• Prepare renewal documents and communicate options and terms.
• Track documents for income certification and rent adjustments.
• Assist new residents with move-in and documentation.
• Collect and post rents, issue late notices, and arrange payment plans.
• Inspect vacant units and document condition for deposits.
• Generate reports to track rent collections, delinquencies, and occupancy.
• Process accounts payable and vendor invoices.
• Respond to resident complaints and resolve issues.
• Support resident activities and community events.
• Work schedule may include evenings, weekends, and on-call support.

Skills

Strong customer service

Verbal and written communication

Problem resolution

English communication

Property management experience

Education

Two years of college or industry certification

Tools

Yardi Voyager

Job description

Join the ConcordRENTS Team

ConcordRENTS is a distinguished leader in delivering a quality, customer–centric property management experience across affordable and market–rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve.

Description

Join the ConcordRENTS Team

ConcordRENTS is a distinguished leader in delivering a quality, customer–centric property management experience across affordable and market–rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

Why Build Your Career With Us?

Benefits

At ConcordRENTS, you can grow your career in an organization that invests deeply in both its communities and its team members. We offer industry–leading starting wages and an impressive suite of benefits designed to reward your contribution and support your long–term success, including:

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full–time team members and 50% for resident maintenance positions.
• All team members are eligible to participate in performance and role‑specific bonus programs.

This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.

Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules.

The position requires travel and work at communities as requested within specific regional portfolios.

Pay for this position is commensurate with experience of candidate.

Essential Functions

• Responsible for all aspects of leasing and marketing to prospective residents.
• Prepares invitations to residents for renewal of leases as expiration approaches, indicating options and changes to terms and conditions. Makes recommendations to Community Director regarding declining renewal of residents based on history during lease period. Prepares lease renewal documents for residents signatures when notified of renewal intent. Communicates with vacating residents and determines and documents reasons for non‑renewal choice.
• Tracks records, audits files, and requests information from residents and prospective residents and required sources to meet initial and annual requirements for documentation of income and related information for certification of rent adjustment. Follows up to ensure that all required documentation is provided, calculated, and filed in keeping with requirements.
• Works with new residents to process documentation prior to move‑in. Processes signing of lease and addenda, explains surety bond requirements, provides handbook, explains rules and regulations, provides resident orientation including walk‑through, gate access device and secures rents and deposits due. Processes documentation and maintains related files.
• Collects and posts rents, assessing late fees and issuing late notices as required. Contacts residents personally and through written notices to investigate and resolve delinquency issues. Sets up payment plans as required to collect past due amounts. Sends delinquent files to attorney for eviction in accordance with policy and procedure requirements. Participates in or assist with attorney stipulation process as directed.
• Inspects apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for early lease termination. Documents inspection results and charges and submits deposit disposition for processing.
• Generates and reviews a wide range of reports to track and resolve outstanding issues relating to rent payments, rent or sewer/water delinquencies, outstanding service requests, scheduled move‑ins and move‑outs, compliance, maintenance status of vacant apartment homes, and operational issues. Checks and responds to emails concerning any range of management issues.
• Processes accounts payable. Reviews invoices received from vendors, validates against available documentation, codes to chart of accounts, posts to accounting system and submits for approval and processing.
• Responds to resident complaints associated with community issues. Investigates, resolves, and follows up with residents to ensure satisfaction of concerns.
• Assists to implement and execute resident activities including Monster Club, parties, orientations, training programs, and required resident service functions including job training, HOME seminars, health fairs, and financial counseling.
• Work schedule may include evenings, weekends, and non‑scheduled support to address issues requiring immediate attention.

Qualifications

Knowledge and Experience

• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
• Thorough knowledge of property management, Yardi Voyager software and basic accounting principles.
• Education which is equivalent to two years of college or industry certification courses.
• Strong customer service and verbal and written communication skills are required.
• Minimum of two years' experience in property management, with property leasing and resident services required.
• Concord Management experience is preferred.
• Demonstrated problem resolution work experience.
• Exceptional customer service work history.
• Ability to speak, read and write English for safety and productivity reasons.