Assistant Community Bank Manager: Lead & Elevate Service

First State Community Bank; Columbia Township (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with employer match

Job summary

First State Community Bank in Columbia, MO is seeking an Assistant Community Bank Manager to support the Community Bank Manager in overseeing daily operations and to help lead a team in delivering a high-quality banking experience for customers and staff.

The role emphasizes professionalism, accountability for account opening, cash handling, coaching staff, and enforcing policies while striving for sales and service excellence.

Qualifications

• High school education with emphasis on business courses.
• Sales experience preferred.
• Strong oral & written communication skills.
• Experience in cash handling and customer service.

Responsibilities

• Display professional appearance and behavior to ensure customers’ confidence.
• Partner with Community Bank Manager to manage day-to-day operations of location.
• Provides oversight on, and perform, all operational activities such as account opening & cash handling.
• Observe, support and coach staff to effectively uncover and satisfy a customer’s needs while building relationships, fulfilling regulatory guidelines, and maintaining acceptable risk levels.
• Coaches to the policies, processes and expectations of the organization.
• Reinforces a culture of sales, service and operational excellence.
• Drives behaviors and results to achieve priorities, sales goals and customer experience while focusing on operational excellence.
• Actively work to grow the various lines of business within our organization.
• In the absence of the Community Bank Manager, assumes full responsibility for facility.
• Resolve difficult situations among staff and customers with tact and diplomacy.
• Be a creative problem solver with the ability to overcome adversity while maintaining a positive attitude.

Skills

Sales experience

Communication skills

Cash handling

Customer service

Education

High School with emphasis on business courses

Job description

First State Community Bank in Columbia, MO is seeking an Assistant Community Bank Manager to support the Community Bank Manager in overseeing daily operations and to help lead a team in delivering a high-quality banking experience for customers and staff.

The role emphasizes professionalism, accountability for account opening, cash handling, coaching staff, and enforcing policies while striving for sales and service excellence.