Assistant Community Association Manager

FirstService Residential; Chicago (IL); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Life insurance

Disability insurance

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

FirstService Residential in Chicago, IL, is seeking an Assistant Community Association Manager to support the Community Association Manager with leases, admin tasks, and resident relations in Lakeshore East.

You will organize files, manage leases via Connect, prepare board packets, and help generate reports while ensuring prompt service to residents and contractors. Experience in community management is preferred.

Qualifications

• Active Community Association Manager license in Illinois.
• Strong oral and written communication abilities.
• Ability to multi-task and prioritize projects.
• Experience in community management or related field preferred.

Responsibilities

• Organize and maintain homeowner and admin files; perform annual cleanouts.
• Manage and process all leases within the building via Connect.
• Provide high level service to residents, vendors, staff, and colleagues.
• Assemble Board Packets professionally and timely.
• Update association and management reports as directed by the Community Manager.
• Coordinate moves, deliveries, and contractor access; collect fees and insurance docs.
• Distribute monthly newsletters and upload documents to Connect and the website.
• Address resident disputes and foster positive relations with management.

Skills

Active CAM license IL

Communication skills

Multi-tasking

Team collaboration

Tools

Connect lease system

Job description

Description

Job Overview: As an Assistant Community Association Manager, you’ll be responsible for supporting the Community Association Manager through timely completion of assigned administrative and project duties. Youl will hold expertise in the areas of lease administration, income/expense management and administration, and resident relations. This opportunity is available in the Lakeshore East neighborhood of Chicago, Illinois.

Your Responsibilities

• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized hard copy and electronic system.
• Manage and process all leases within the building, including uploading lease to Connect and tracking of leases through the Master Lease List.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents. Respond to client communications and address issues within one business day.
• Assemble Board Packets in a clean, orderly, and professional fashion.
• Update and generate required association and management reports as instructed by the Community Manager.
• Manage all moves, deliveries, staging, and resident contractors for elevator use, utilizing move calendar, including collection of move fee and deposit, and obtaining appropriate documents and proof of insurance.
• Coordinate printing and electronic distribution of monthly newsletter, as well as uploading document to Connect and Community Website.
• Update and generate required association and management reports as instructed by the Property Manager.
• Monitor and address resident disputes as required and build a positive relationship between residents and management.

Skills & Qualifications

• Active Community Association Manager license in the state of Illinois.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Community management experience or equivalent professional experience in a related field strongly preferred.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will also be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 57000 - $ 67000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.