Assistant Coach (Assistant Store Manager)

Rally House; Kentucky; On-site; USD 23,000 - 33,000; Full time

Job summary

Rally House seeks an Assistant Coach to support the Head Coach and help lead daily store operations in Kentucky. This role assists with staff development, training, and coaching while maintaining a guest-focused environment and driving store results.

The candidate will adapt quickly, communicate effectively, and lead teams through change, balancing priorities and delivering excellent customer service in a fast-paced retail setting.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Staffing: shift management and leading others.
• Customer service: keep the customer as top priority.
• Delivery results: inventory control and selling strategies.
• Merchandising: meet Rally House visual standards and execute floor moves.

Skills

Adaptability

Problem-solving

Leadership

Communication

Delegation

Prioritization

Customer service

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Assistant Coach acts as the Assistant Store Manager, supporting store performance by ensuring standards are consistently executed and by helping develop the team. This role takes ownership of day-to-day outcomes, supports training and coaching efforts, and helps maintain a steady, organized, and guest-focused environment. The Assistant Coach adapts quickly to changing priorities and supports the Head Coach in driving overall store results.

Competencies

• Drives for Results: Takes ownership for outcomes and follows through despite obstacles. Maintains focus on priorities and ensures commitments are met with quality and consistency.
• Customer Centric: Ensures consistent customer experiences by reinforcing standards and addressing breakdowns. Uses feedback to keep the customer a priority in daily decisions.
• Action Oriented: Moves quickly from decision to execution. Anticipates needs, removes obstacles, and maintains momentum while ensuring strong follow-through.
• Develops Teams: Invests in the growth of others through coaching, feedback, and development. Provides guidance and builds capability and confidence across the team.
• Communicates Effectively: Shares information clearly and timely. Listens to understand, provides feedback, and ensures messages are acted upon.
• Resilience: Remains steady and effective during pressure or change. Adapts quickly and helps others stay focused and productive.

Responsibilities

• Staffing: shift management, leading others
• Customer service: ensures customer remains the top priority
• Delivery Results: inventory control, selling strategies
• Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution

Skills and Knowledge

• Ability to adapt quickly, problem-solve, and lead through change
• Effective communication, prioritization, and delegation skills
• Enthusiastic attitude with a passion for sports and retail
• Leadership and coaching skills with the ability to develop and motivate teams
• Strong understanding of store operations and business execution

Qualifications

• 3+ years of experience in retail
• 1+ year in a supervisory or team lead role
• Associates or Bachelor’s degree preferred

Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$17.00 - $24.65

We're fans, just like you! In order to provide customers with the best experience possible, we hire team members who share the same passion for sports as our customers. We encourage our team members to show their team spirit, so customers feel welcome to strike up a conversation about their favorite team, the latest game or even their favorite rivalry! We want to be more than just another sports store, and our team members help us stand apart from the competition.