Assistant Coach (Assistant Store Manager)

Rally House; Ann Arbor (MI); On-site; USD 36,000 - 53,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Store Manager in daily operations and team development. You will drive guest experiences, uphold store standards, and lead training efforts while adapting to changing priorities.

The role emphasizes coaching, onboarding, and performance management to ensure strong store results and customer satisfaction. This is a full-time, on-site position at Rally House locations in Michigan.

Qualifications

• 3+ years of retail experience.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor's degree preferred.
• Availability to work 40 hours per week including weekends and holidays.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Drive daily, weekly, and monthly performance goals.

Skills

Retail leadership

Coaching

Cash handling

Customer service

Communication

Education

Associate degree

Bachelor's degree

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Assistant Coach acts as the Assistant Store Manager, supporting store performance by ensuring standards are consistently executed and by helping develop the team. This role takes ownership of day-to-day outcomes, supports training and coaching efforts, and helps maintain a steady, organized, and guest-focused environment. The Assistant Coach adapts quickly to changing priorities and supports the Head Coach in driving overall store results.CompetenciesDrives for Results: Takes ownership for outcomes and follows through despite obstacles. Maintains focus on priorities and ensures commitments are met with quality and consistency.Customer Centric: Ensures consistent customer experiences by reinforcing standards and addressing breakdowns. Uses feedback to keep the customer a priority in daily decisions.Action Oriented: Moves quickly from decision to execution. Anticipates needs, removes obstacles, and maintains momentum while ensuring strong follow-through.Develops Teams: Invests in the growth of others through coaching, feedback, and development. Provides guidance and builds capability and confidence across the team.Communicates Effectively: Shares information clearly and timely. Listens to understand, provides feedback, and ensures messages are acted upon.Resilience: Remains steady and effective during pressure or change. Adapts quickly and helps others stay focused and productive.ResponsibilitiesPeoplePartner with the Head Coach to attract, hire, and onboard talentLead ongoing training and development plans for team membersCoach performance, document feedback, and support corrective actionsBuild engagement through recognition, communication, and follow-upOperationsOwn execution of operational standards and routinesValidate Playbook adherence through observation and walkthroughsEnsure compliance with safety, cash handling, and policy standardsAct as operational leader-on-duty in the Head Coach’s absenceMerchandisingLead execution of visual directives and seasonal transitionsEnsure fixture flow and product placement drive sales and ease of shoppingMaintain store organization and back-of-house standardsCoach Team Captains and Teammates on visual expectationsServiceOwn service execution and customer experience standardsObserve the store through the customer lens and adjust in real timeResolve complex customer concerns and ensure follow-upReinforce consistency of service behaviors across all shiftsResultsSupport payroll planning and labor optimizationAnalyze store performance and take action to improve resultsLead execution of special events and hot marketsDrive daily, weekly, and monthly performance goalsSkills and KnowledgeAbility to adapt quickly, problem-solve, and lead through change, Effective communication, prioritization, and delegation skills, Enthusiastic attitude with a passion for sports and retail, Leadership and coaching skills with the ability to develop and motivate teams, Strong understanding of store operations and business executionQualifications3+ years of experience in retail1+ year in a supervisory or team lead roleAssociates or Bachelor’s degree preferredAvailability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports eventsPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range$17.50 - $25.40