Assistant Club Manager

Planet Fitness-United Fitness Partners; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

United FP, the operator behind Planet Fitness clubs, seeks an Assistant Club Manager in Phoenix, AZ to assist in interviewing and recruiting staff, drive club metrics, and lead by example to deliver outstanding member service. You will oversee front-end staffing, maintain club standards, ensure cleanliness, and support development and audits at the club.

Qualified applicants will have strong customer service, leadership experience in retail/fitness, and a proactive, organized approach to

Qualifications

• Minimum 18 years of age.
• High School Diploma/GED equivalent.
• Excellent customer service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated, and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and well‑maintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in “like new” condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Team leadership

Self-motivation

Detail oriented

Education

High School Diploma/GED

Job description

Job Details

Job Location: Phoenix, AZ 85015

Mission & Company Philosophy

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement‑free zone where a lasting, active lifestyle is built. Our product is a tool — a means to an end, not a brand name or mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

Organization Overview

Title: Assistant Club Manager

Reports To: Club Manager

Key Relationships: Salary Non‑Exempt

The Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing, and continually evolving. You must be self‑motivated, an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys & Girls club, then this may be your dream job!

Core Values

• We Win Together
• Be Better Every Day
• Be Kind & Respectful
• Do the Right Thing
• Everyone Matters

What You'll Be Doing

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and well‑maintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in “like new” condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and activities may change as we learn and grow.

Qualifications

• Minimum 18 years of age.
• High School Diploma/GED equivalent.
• Excellent customer service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self‑starter, motivated, and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Physical Demand

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.