Assistant Claims Manager (Product Liability)

Sedgwick; Juneau (AK); On-site; USD 90,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

PTO

Life insurance

Flexible spending or HSA

Job summary

Sedgwick Claims Management Services Ltd in Juneau, Alaska, is seeking an Assistant Claims Manager (Product Liability) to oversee technical and operational functions, ensure compliance, and manage a small team across claims processes.

The role requires eight years of claims management experience, leadership ability, and strong communication. You’ll work with clients under service agreements and budgets, with a comprehensive benefits package and competitive pay in the $90k–$112k range.

Qualifications

• Bachelor's degree preferred and licenses as required.
• Eight years of claims management experience with at least 1 year supervisory experience.
• Excellent oral and written communication, including presentation skills.

Responsibilities

• Oversees internal quality review and reports monthly.
• Ensures compliance with client controls, audits and service agreements.
• Establishes business plan with goals for assigned clients and maintains client contacts.
• Manages claims policies to meet standards and regulatory requirements.
• Administrative responsibilities for personnel policies and staff development.
• Provides guidance and motivation to promote maximum performance.

Skills

Communication skills

MS Office

Leadership

Analytical thinking

Organization

Interpersonal skills

Negotiation

Teamwork

Deadline management

Education

Bachelor's degree

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceAssistant Claims Manager (Product Liability)PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct and/or indirect responsibility for 25 or less colleagues.ESSENTIAL FUNCTIONS and RESPONSIBILITIESOversees internal quality review process and reports monthly.Assures compliance with client internal controls, audit requirements and service agreement requirements.Establishes business plan with goals and objectives for assigned clients.Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulation, disability plan document, industry best practices and client service requirements.Establishes and maintains client contacts.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).Travels as required.SUPERVISORY RESPONSIBILITIESAdministers company personnel policies in all areas and follows company staffing standards and training recommendations.Assists with interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited college or university preferred. Licenses as required.ExperienceEight (8) years of claims management experience or equivalent combination of experience and education required to include one (1) year supervisory experience.Skills & KnowledgeExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsLeadership/management/motivational skillsAnalytical and interpretive skillsStrong organizational skillsExcellent interpersonal skillsExcellent negotiation skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingNOTE: Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($90k-$112k). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.