Assistant Center Manager

Kidstrong; Concord (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

KidStrong is seeking an Assistant General Manager to be second in command at the center. You will partner with the General Manager to foster a culture of learning and growth for coaches and families, drive sales and member retention, and coach classes weekly.

You will run the center as manager on duty when the GM is off, lead staffing and events, and ensure every child and family has an exceptional experience. The role requires energy, organization, and strong communication with parents.

Qualifications

• Customer service or sales experience is a strong plus.
• Management experience is preferred but not required.
• CPR certification, or willingness to get certified within 30 days.

Responsibilities

• Coach kids from crawling to ~11 years old using KidStrong curriculum.
• Run center as manager on duty when GM is off.
• Support center sales and member retention initiatives.
• Lead coaching staff and support onboarding and training.
• Maintain center operations, scheduling, and communication with parents.

Skills

Customer service

Sales experience

Leadership

Communication

Education

CPR certification

Tools

Slack

LearnUpon

Job description

About The Role

As a KidStrong Assistant General Manager, you're second in command at the center. You'll partner with the General Manager to build a culture of learning and growth for coaches and families, and you'll help drive sales and member retention. You'll coach classes each week, run the center as manager on duty when the GM is off, and make sure every kid, family and team member has an exceptional experience. You're welcoming, energetic and goal-oriented, and you're comfortable turning great conversations with parents into memberships.

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

What You'll Do

• Coach kids from crawling to about 11 years old, using our curriculum focused on brain, physical and character development.
• Work hands‑on with kids to make sure they use proper technique and stay safe.
• Understand and clearly explain the "why" behind the KidStrong curriculum.
• Demonstrate and help roll out new programming and curriculum elements.
• Schedule: Full-time, approximately 40 hours per week, typically four weekdays and one weekend day. This includes approximately 5–10 hours of coaching, with the remaining time dedicated to center management, sales, and staff leadership.

Sales Support

• Support the GM in hitting center sales and membership goals.
• Turn trial classes and parent conversations into memberships.
• Finalize sales and bookings that come in through online self‑sign‑up.
• Schedule and sell camps, birthday parties and other events.
• Attend local events to build brand awareness and generate new leads.

Center Operations

• Know your center's KPIs and financials, and use them to make smart business decisions.
• Build strong relationships with KidStrong families, rooted in our core values and great customer service.
• Help oversee center initiatives such as maintenance, training and brand consistency.
• Keep the center clean and well maintained, with daily, weekly and monthly tasks.
• Communicate coach schedule changes using our scheduling and communication tools.

Leadership

• Serve as manager on duty when the General Manager is off.
• Build a coaching culture where everyone gives and receives feedback openly.
• Evaluate and document coach performance using the KidStrong Coach DNA profile and class quality standards.
• Partner with the GM on onboarding, training and evaluating new coaches.
• Support ongoing staff development through LearnUpon.
• Communicate professionally on Slack and email, including checking messages periodically when you're not in the center.

What You Bring

• Confidence talking with parents and guardians, including about memberships and programs.
• Customer service or sales experience is a strong plus.
• Management experience is preferred but not required.
• CPR certification, or willingness to get certified within 30 days.

Schedule And Physical Requirements

• Typically 4 weekday shifts and 1 weekend shift, with hours based on center needs.
• This is an active role: you may cover several miles per shift and repeatedly lift and move equipment up to 25 pounds.

What We Look For

• High standards: You set the bar high and hold yourself to it.
• Natural leader: You take initiative, lead by example and help shape the culture.
• Goal-oriented: You stay focused on KidStrong's goals, including sales and retention, and perform at a high level.
• Teacher and mentor: You share knowledge, develop others and keep growing yourself.
• Professional: You're tactful, calm under pressure and respectful, you own your actions, and you follow through.
• Performer: You're engaging, fun, high-energy and easy to understand, on the floor and with parents.
• Organized: You prioritize, plan realistically and use your time well.
• Strong communicator: You speak and write clearly, listen well, and present with confidence.
• Team-first: You stay open to other views, build morale and put the team's success first.
• Coachable: You give and welcome feedback and have a growth mindset.

Compensation: $18.00 - $22.00 per hour

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

Our People

• Want to work with great people
• Want personal and professional growth
• Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.