Assistant Center Administrator

Behavioral Innovations; Gastonia (NC); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Daily Pay

Wellbeing Program

OVIA Health

Employee Assistance Program (EAP)

Supportive Team Structure

Career Advancement Opportunities

Insurance: Medical, Vision, Dental

Job summary

Behavioral Innovations Gastonia is seeking an Assistant Center Administrator to lead daily operations in our ABA therapy clinic. You will oversee staffing, scheduling, invoicing, and performance metrics while collaborating with BCBAs to grow services and ensure compassionate care.

The role requires ABA background or relevant operations experience, a business-related bachelor’s degree or 1–3 years of related work, and strong customer service, organizational, and multi-project skills.

Qualifications

• ABA background or related field is required.
• Operations management experience and client management skills are essential.
• Bachelor’s degree in business or 1–3 years of related work is acceptable, with knowledge of P&L, AR/AP, billing disputes and collections.

Responsibilities

• Oversee daily operations including staffing, scheduling, and meeting financial metrics.
• Approve tours and manage onboarding of new staff, ensuring center readiness.
• Maintain a clean, well-kept facility and coordinate schedule changes.
• Collaborate with BCBAs on evaluation and development of services.
• Communicate with families and staff to ensure centers perform optimally.

Skills

ABA background

Operations management

Bachelor’s degree in business related

P&L / AR/AP understanding

Customer service

Multitasking / project management

Organizational skills

Flexible schedule

Presence at center

Education

Bachelor’s degree in business related field

Job description

Overview

Assistant Center Administrator

Clinic-Based ABA Therapy
Behavioral Innovations – Gastonia Treatment Center

Mission: The mission for this role is to seek influential leaders that manage daily operations, ensuring productivity and efficiency on finance/budgeting, staffing, scheduling an overall growth, in an empathetic and compassionate manner in alignment with clinical outcomes.

Our Assistant Center Administrators are passionate individuals who think outside the box, enjoy working in a fast-paced environment, and push the envelope to support all daily operations. They are responsible for new hire orientation, hiring and performance assessments of all treatment center staff, except our BCBAs. To ensure our clients schedules are being forecasted appropriately, our Assistant Operations Administrators will block the schedules out a month in advance for our staff and clients. Due to our individualized 1:1 center-based services the staffing element of this role is extremely critical to ensure we have appropriate staff to be paired with our clients. The Administrators work closely with our Board-Certified Behavior Analysts (BCBAs) in the evaluation and development of existing and new therapy services. Our treatment center hours of operation are Monday-Friday, 8am-6pm.

Why choose Behavioral Innovations:

• Daily Pay: Access your pay when you need it!
• Wellbeing Program:Equipping you with tools to achieve your wellness goals.
• OVIA Health: A Women's Health App supporting you throughout the entire Parenthood Journey.
• Employee Assistance Program (EAP): Comprehensive support for your mental, emotional, and physical health.
• Supportive Team Structure:Our clients and families are our top priority, and we foster a collaborative and expert team environment.
• Additional Programs Offered at BI: ABA Intern, Referral Bonuses, Employee Recognition, Employee Perks.
• Career Advancement Opportunities: Ongoing training & Professional development for all employees.
• Insurance:Medical, Vision, Dental, and Supplemental Insurance Policies.

Outcomes:

• To maintain a center culture that provides a nurturing learning environment while overseeing the daily operations including but not limited to staffing, scheduling, meeting financial metrics and growth of facility.
• Approve all tours assigned by Intake.
• Maintain clean well-kept facility with all issues address within 24 hours
• Schedule Management: Make daily schedule adjustments as necessary
• Staffing: Complete all new hire onboarding within the first 3 days of employment
• Financial: Confirm accurate coding.
• Staff Development and Training.
• Communication with parents and staff to ensure optimal performance of centers.

What we are looking for:

• Applied Behavioral Analysis (ABA) background.
• Operation Management: Client Management and Management of Others
• Bachelor’s degree in business related field or 1-3 years of experience in a related field.
• Understanding P&L, AR/AP, Billing Disputes, and Collections.
• Quality Customer Service - outstanding verbal, written, and presentation skills.
• Ability to handle multiple projects simultaneously while delivering continuous results.
• Superior organization, prioritizing, and self-motivation skills.
• Flexible with a schedule to accommodate business needs.
• Must be present at the center during business hours.

Upholding Integrity, Excellence, and the Heart of ABA:

For over 25 years, Behavioral Innovations has been providing center-based, evidence-based ABA Therapy across Texas, Oklahoma, Colorado, Maryland, Virginia, and North Carolina! Our Culture of excellence, teamwork, and care is guided by our core values and mission. Join us in making a positive impact on the lives of children diagnosed with autism and other developmental disorders. At Behavioral Innovations (BI), our values drive us every day. Recognized with the Clinical Excellence Award in 2021, crowned Company of the Year in 2022, and listed on the prestigious Inc. 5000, we are proud to be one of America's Fastest Growing Private Companies.

CORP 2025