Assistant Catering Specialist

Fogo de Chão; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Company-paid Life Insurance

Short-Term Disability

Voluntary benefits package (Critical I

Pet Insurance

Job summary

Fogo de Chão is seeking an Assistant Catering Specialist to coordinate all catering activities, from order preparation to delivery and on-site set-up, while maintaining the festive, hospitable spirit of Southern Brazilian traditions.

The role requires guest-focused service, ability to lift up to 30 pounds, a valid driver’s license, and the flexibility to use a personal vehicle for deliveries and offsite events. Full and part-time opportunities exist with comprehensive benefits.

Qualifications

• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Must be pleasant in dealing with guests and team members.
• Must have a valid driver’s license and auto insurance and be able to drive a personal vehicle for deliveries and offsite events.

Responsibilities

• Verify all components of complete catering order prior to delivery.
• Provide hospitable experience throughout the catering/delivery process, especially at site locations.
• Execute deliveries with high organization and accuracy.
• Set up food at delivery according to company standards.
• Communicate with delivery guests about arrival time and any changes.
• Escalate guest or team questions to management as needed.

Skills

Customer service

Guest interaction

Driving ability

Lifting up to 30 lbs

Job description

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we’ve got you!) are more than just words, it’s how we do things every day.The Assistant Catering Specialist is responsible for facilitating all Catering related activities, including order preparation, order delivery and order set-up at delivery location, all while preserving and sharing the festive, hospitable and gracious spirit of Southern Brazilian traditions.Specific Job Prerequisites:• Must be pleasant in dealing with guests and fellow team members• Must be physically capable of performing basic duties• Must be able to endure prolonged walking and standing• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position• Must be knowledgeable of Fogo’s menu and mission• Must have the ability to frequently lift and/or move up to 30 pounds• Must be able to physically drive a vehicle• Must have a valid driver’s license and current auto insurance• Must have the ability to use personal vehicle for deliveries and offsite eventsAssistant Catering Specialist Responsibilities:• Verify all components of complete catering order prior to embarking on delivery to guest location.• Proper uniform and personal hygiene are mandatory.• Provide a hospitable experience throughout the catering/delivery process, especially while at site location.• Execute all deliveries with the highest standard of organization and accuracy.• Drop off and/or set up food according to the standard set forth by the company.• Anticipate and prevent potential service or product breakdowns.• Communicate with each delivery guest the expected time of arrival.• Escalate Guest and Team questions, concerns, issues directly to management immediately.• Be knowledgeable of all menu items, their contents and preparation methods.• Be prepared to answer any guest questions in a direct concise way.• Communicate with Catering Specialist about all delivery and order details to ensure perfect execution upon delivery.• Stay informed about all company marketing and promotional activities.• Converse with guests at delivery location about the catering delivery program and communicate any leads to Catering Specialist.• Be attentive to any object, condition or substance that might cause injury to a guest or co-worker.• Adhere to all Fogo safety rules and guidelines.• Perform all reasonable tasks assigned by management.Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance. Coverage for these plans can start as early as the first of the month following your hire date. Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection.Fogo de Chão is an Equal Opportunity & E Verify Employer