Assistant Catering Manager - Morgan, Lewis, & Bockius

Guest Services; Washington (District of Columbia); On-site; USD 59,000 - 72,000; Full time

Job summary

Guest Services is seeking an Assistant Manager in Washington, DC to support the Unit Manager across center operations and floor management, including food, beverage, equipment, and property. The role focuses on achieving financial goals, exceptional customer service, and team accountability.

The position emphasizes staff motivation, training, and maintaining high performance, with strong involvement in planning, schedule oversight, and event coordination.

Qualifications

• High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
• At least 3 years of experience in related management required.
• Food Safety Management Certification. Strong sanitation habits.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to organize and coordinate multiple priorities; work as a team leader; problem-solve.
• Strong customer service abilities; proactively assists customers and coworkers.

Responsibilities

• Receive direction from the Unit Manager and assist in overall unit operations, including planning, forecasting sales, labor and profit; budgeting and scheduling; supervising duties.
• Coordinate all catered events from booking to execution: solicit client business, menu planning, scheduling, pricing, staffing, billing.
• Oversee special catering events: menu planning, staffing, supervising, and billing; supervise catering staff during events.
• Assist in recruiting, supervising, training, scheduling, and directing unit staff.
• Maintain accounting records, daily reporting, and cash control; assist in managing P&L; maintain event records.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facility environment and compliance with sanitation, safety, and hygiene standards.
• Represent the company professionally with clients, guests, associates, and vendors.
• Perform unit opening and/or closing procedures.
• Be aware of safety issues and report them to management.

Skills

People management

Customer service

Forecasting

P&L management

Food safety certification

Education

High School Diploma

Bachelor's or Business Degree preferred

Job description

65,000.00 USD Annual

Job Summary

The Assistant Manager assists the Unit Manager in all aspects of center operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Assistant Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Assistant Manager also works towards motivating employees, instilling accountability, and achieving results to drive success in the position.

Job Description

ESSENTIAL FUNCTIONS

• Receive direction from the Unit Manager and assist in the overall management of the unit's operations, including planning and developing daily operations; forecasting and analyzing sales, labor, and profit; and, ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
• Coordinate all aspects of Catered Events from time of booking to the actual events. This includes soliciting client business, client menu planning, scheduling events, contract pricing, supervising production, staffing events, ensuring customer service, and billing.
• Oversee all aspects of special catered events including menu planning, staffing, supervising events, and billing; and is responsible for the overall supervision, staffing, and training of the catering personnel during events.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit's staff.
• Maintain accounting records, daily reporting requirement, and cash control. Assist in managing P&L statement. Maintain accurate records for all catered events.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Perform unit opening and /or closing procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
• At least 3 years of experience in related management required.
• Food Safety Management Certification. Strong sanitation habits.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others), cash registers/POS system, and typical office equipment (computer, fax, telephone, copier, scanner, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion wit