Assistant Branch Manager - Ushers Road (Ballston Lake, NY)

Trustco Bank; Ballston Lake (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

HSA (employer contribution)

401(k) with employer match

Paid time off + 11 holidays

Tuition reimbursement

Job summary

Trustco Bank is seeking an Assistant Branch Manager in Ballston Lake, NY to support the Branch Manager, lead daily branch operations, and deliver exceptional customer service to the community.

You will supervise staff, ensure compliance and security, and drive growth through sales initiatives while offering a collaborative banking environment. A high school diploma is required; a bachelor’s degree is preferred, with full-time hours and some after-hours involvement as needed.

Qualifications

• High School Diploma or equivalent
• Proven supervisory and leadership experience
• Strong customer service background
• Cash handling expertise
• Excellent verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Well-organized and adept at managing multiple priorities
• Team-oriented with the ability to thrive in collaborative environments
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Operational leadership in the Branch Manager’s absence, overseeing staff and daily operations.
• Supervising Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Building branch brand, promoting sales initiatives, and championing exceptional customer service.
• Engaging with customers and prospects, resolving issues efficiently, and ensuring satisfaction.
• Reviewing and approving transactions with accuracy, maintaining policy compliance.
• Striving to meet and exceed branch performance metrics, focusing on controls and security.
• Continuously developing banking knowledge and sales techniques through training.

Skills

Supervisory experience

Cash handling

Customer service

Verbal communication

Transportation

Education

High school diploma

Bachelor’s degree

Job description

Assistant Branch Manager

Reports to: Branch Manager

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success. We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About The Assistant Branch Manager Role

Join Our Dynamic Banking Team and Lead with Excellence!

Are you a motivated leader with a passion for delivering exceptional customer service and driving branch success? We are seeking a highly skilled and dedicated Assistant Branch Manager to support our Branch Manager in orchestrating the seamless operation of our branch, fostering a trusted environment, and elevating the customer experience. This pivotal role offers the chance to influence our community’s financial well-being and grow professionally within a reputable institution.

As the Assistant Branch Manager, you will be the vital right hand to our Branch Manager, overseeing daily operations, supervising staff, and ensuring our branch functions with efficiency, security, and warmth. Your expertise in residential mortgages, IRA services, and personal banking products will empower you to deliver tailored solutions that meet our clients’ needs.

Key Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Customer Engagement: Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
• Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High School Diploma or equivalent
• Proven supervisory and leadership experience
• Strong customer service background
• Cash handling expertise
• Excellent verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Well-organized and adept at managing multiple priorities
• Team-oriented with the ability to thrive in collaborative environments
• Ability to lift 10–20 lbs., stand for extended periods.

Preferred

• Bachelor’s degree.
• Previous banking or financial services experience
• Familiarity with residential mortgages, IRA services, and personal banking products

Schedule

Full-time Position With Hours Aligned To Branch Operations

• Mon–Wed: 8:30 AM – 5:00 PM
• Thu–Fri: 8:30 AM – 6:00 PM
• Sat: 8:30 AM – 1:00 PM (rotating schedule)
• Sun: Closed

Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work may be required. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.