Assistant Branch Manager - Trainee

Landmark Credit Union; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Landmark Credit Union is hiring for a rotational program where you will learn Teller, Personal Financial Officer, and Branch Operations Manager roles. Rotations occur across Landmark’s branch locations, giving you broad exposure to our operations and member service culture.

You will work weekdays and every other Saturday as part of your development, reporting to supervisors in the Branch Sales and Service teams.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum of one year of supervisory experience.
• Experience leading a team to achieve customer service and sales goals.
• Must have excellent oral and written communication skills.
• Must understand and comply with policies, procedures and laws.
• Willing to rotate across branches and learn multiple roles.
• Must have or attain NMLS registration.

Responsibilities

• Observes experienced staff and gains knowledge on policies, procedures, methods and standards required of the various departments.
• Achieves goals set by department or branch during each rotation.
• Demonstrates leadership skills and knowledge-growth from each rotation.
• Builds banking relationships with members, offering financial products and services. Originates consumer loans within approval limits.
• Assures that members receive high quality, efficient, friendly and professional service.
• May be required to attend meetings or training at headquarters or an off-site location.
• Performs other duties as assigned.

Skills

Leadership experience

Customer service

Sales proficiency

Communication skills

Problem solving

Organizational skills

Independent work

Adaptability

Education

High school diploma or equivalent

College degree / working towards degree (preferred)

Job description

Overview

At Landmark Credit Union, we succeed by putting people first – and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

The individual hired for this position will participate in rotations to learn the Teller, Personal Financial Officer and Branch Operations Manager roles. These rotations will take place at different branch locations throughout Landmark’s operating area, and the individual is required to work weekdays and every other Saturday.

Branch Hours

Monday through Thursday, 8:30 AM to 5:30 PM; Friday, 8:30 AM to 6 PM; Saturday, 9 AM to 1 PM.

Nature and Scope

Reports directly to the immediate department Supervisor along with the Vice President of Branch Sales and Service. Rotates through the majority of branches and departments in the credit union in order to obtain a solid knowledge base.

Requirements

• High school diploma or equivalent. College degree or working towards degree is preferred. Minimum of one year of supervisory experience. Combination of education and experience will be considered.
• Experience leading a team to achieve customer service and sales goals.
• Must have experience or be able to gain proficiency in all programs and systems used for this job.
• Must possess excellent oral and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• Must have a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job-related State and federal laws and regulations.
• Must be able to adapt to change as the rotation dictates.
• Must have or attain National Mortgage Licensing System registration (NMLS#).

Principal Accountabilities

• Observes experienced staff and gains knowledge on policies, procedures, methods and standards required of the various departments.
• Achieves goals set by department or branch during each rotation.
• Demonstrates leadership skills and knowledge-growth from each rotation.
• Builds banking relationships with members, offering financial products and services. Originates consumer loans within approval limits.
• Assures that members receive high quality, efficient, friendly and professional service.
• May be required to attend meetings or training at headquarters or an off-site location.
• Performs other duties as assigned.

EEO/Veterans/Disabled