Assistant Branch Manager - Houston Washington, Texas

southstatebank; Houston (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

SouthState Bank is hiring an Assistant Branch Manager to support the Branch Manager in leading the team and driving branch revenue and customer satisfaction.

The role includes supervising staff, coaching, handling deposit and loan activities, ensuring compliance with regulations, and fostering a strong sales culture at the branch.

Qualifications

• Education: High School Diploma or equivalent and BA degree or equivalent in Banking.
• Minimum of 3 years' experience in Customer Service/Sales/Branch Manager roles; strong organizational and supervisory skills.
• Strong leadership and communication skills.

Responsibilities

• Assist Branch Manager in leading the branch to achieve sales goals, including outbound calling, sales meetings, and coaching.
• Supervise designated staff in daily tasks and performance-related decisions.
• Serve customers quickly, accurately, and confidentially according to service standards.
• Process loan applications within lending authority and assist in collections as needed.
• Ensure branch compliance with banking regulations and internal controls; manage security procedures.
• Assist tellers with balancing and research of differences; resolve customer problems with courtesy.
• Develop a sales culture and cross-sell in customer interactions; enroll customers in self-service options.

Skills

Customer service

Sales

Leadership

Education

High School Diploma or equivalent

BA degree

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Assistant Branch Manager (ABM) is a key member of a branch team that is responsible for, but not limited to, assisting the Branch Manager in the overall management of the branch. The ABM supports efforts to maximize revenue, sales, customer satisfaction, minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition. It is also the responsibility of the Assistant Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assists the Branch Manager in leading the branch to achieve sales goals to include outbound calling, sales meetings, and coaching

Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.

Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Service Standards.

Performs all functions of SR FSR.

Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.

Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through our various installments, commercial, and real estate products. Assists in the collection of delinquent loans.

Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch

Responsible for the branch's security procedures and understands the function and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.

Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.

May resolve routine personnel problems.

Assist tellers in accurate balancing of daily work, assisting in researching differences and making necessary adjustments.

Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.

Is knowledgeable of financial services offered by the bank.

Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

Ensures an adequate supply of money is available for daily bank transactions.

Ensures branch has adequate inventory of supplies.

Understands and complies with branch audit procedures and conducts self-audits using the Branch Internal Control Review on a quarterly basis.

Presents a neat and professional personal appearance and orderly work area.

Develops and maintains a sales culture environment.

Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

OTHER DUTIES

Accepts other duties as assigned.

COMPETENCIES

• Unquestionable ethics, integrity, and values
• High level of energy, passion, and commitment to excellence
• Strong problem-solving skills, including creativity and innovative thinking
• Strong oral and written communication skills
• Highly professional with strong interpersonal skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma or equivalent, BA degree and/or 2 years in Banking
• Experience: Minimum of 3 years' experience as Customer Service/Sales/Branch Manager, strong organizational skills, previous supervisory experience, strong PC skills, previous banking experience, ability to analyze and solve problems
• Knowledge: Excellent leadership and communication sk