Assistant Branch Manager - Georgetown

Socket.dev; Georgetown (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Extraco in Georgetown invites an Assistant Branch Manager to lead daily branch operations, scheduling, compliance, and outstanding service. You will align team efforts to meet goals while maintaining a positive work environment and strong customer relationships.

You will coach and develop staff through regular 1on1s, create development plans, and coordinate with mortgage, wealth management, and insurance partners.

Qualifications

• High School diploma required.
• Bachelor's degree in business or finance preferred.
• Certifications or designations obtained in leadership preferred.
• 5 years of retail banking experience required.
• 5 years of supervisor experience in banking or retail with direct oversight.
• Strong leadership and customer service skills.

Responsibilities

• Fulfill Relationship Banker duties while serving as working Supervisor.
• Provide ongoing coaching and mentoring to team through regular 1on1s.
• Create development plans to establish career paths and hit targets.
• Foster a positive work environment with open communication.
• Build a network and attend community events to attract customers.
• Refer customers to mortgage, wealth management and insurance.
• Assist in managing budgets, expenses, and profitability.
• Oversee daily branch operations including scheduling and cash handling.
• Step in for the branch manager when absent and ensure continuity.
• Other duties including community involvement.

Skills

Leadership

Communication

Customer Service

Team Building

Conflict Management

Adaptability

Education

High School diploma

Bachelor's degree in business or finance

Certifications or designations obtained in leadership

Job description

Job Description: Assistant Branch Manager

Location:Georgetown Description: The Assistant Branch Manager role is a pivotal role responsible for the efficient and compliant operation of the branch. This leadership position involves overseeing day-to-day operations, scheduling, goal achievement, and fostering a positive work environment. Additionally, the Assistant Branch Manager acts as a point of contact in the branch manager's absence and plays a crucial role in coaching and developing the branch team to ensure success while providing exceptional service to customers.

1. Always Fulfill Relationship Banker and Senior Relationship Banker duties while setting the example for the team as a working Supervisor.
2. Provide ongoing coaching and mentoring to team members to enhance their skills and continue to build relationships with our team through regular 1on1s to connect.
3. Create development plans for employees to assist in establishing career paths, achieving sales targets and customer service goals.
4. Foster a positive work environment by leading by example and maintaining open communication with team members.
5. Build a network of business contacts and attend community events to increase the bank's visibility and attract potential customers, resulting in direct contribution to building the business via results and key performance indicators.
6. Refer customers to specialized departments such as mortgage, wealth management and insurance.
7. Assist in managing the branch budgets, controlling expenses, and maximizing profitability.
8. Oversee daily branch operations by assisting with scheduling, audits and the logistical components of cash handling.
9. Step in for the branch manager when they are absent, overseeing critical matters and maintaining branch operations, consistently demonstrating SWARM and other Relationship Banker duties.
10. Other duties as assigned to include Community involvement

• Bring a competitor spirit: Face problems squarely, rise to the challenge and make tough decisions.
• Be a creator: Show flexibility, adapt to change well and have fun.
• Bring an entrepreneur spirit: Show initiative, seek successes and be goal oriented.
• Producer: Remain organized, accomplish tasks, take leadership and maintain focus.
• Team Builder: Help build a top performing team while providing support and helping rally those around you.
• Stabilizer: Bring confidence, remain cool under pressure and balance priorities and time.
• Leadership: Have a passion to serve others and to build relationships.
• Sales Leadership: Have a passion to focus on and help meet corporate goals.
• Adaptability: Adapt in fast paced environment with constant interruptions.
• Detail Oriented: Focus and pay close attention to details.
• Emotional Intelligence: Show empathy and appreciation for others.
• Excellent Communication: Listen first and demonstrate strong verbal and written skills.
• Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Positive Attitude: Keep a positive attitude and communicate openly with your manager.
• Conflict Management: Demonstrate the ability to convert a negative customer experience into a positive one.

• High School diploma
• 5 years of retail banking experience required.
• 5 years of supervisor experience required in a banking or retail environment with direct oversight of employees.

• Bachelor's degree in business or finance
• Certifications or designations obtained in leadership.

Work Hours:Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am - 1:00pm.

• Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.

Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.