Assistant Branch Manager - East Knoxville Branch

ORNL Federal Credit Union; Knoxville (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

ORNL Federal Credit Union in Knoxville, TN is seeking an Assistant Branch Manager to support daily branch operations, lead a team, and ensure excellent member service. You will handle member transactions, back up the Branch Manager, and contribute to growth initiatives.

You will mentor staff, maintain cash controls, ensure compliance with policies, and engage with members to offer suitable products and services. This role is on-site in East Knoxville.

Qualifications

• Three or more years of customer service and/or sales experience.
• One or more years of financial services experience.
• One or more years of leadership and/or supervisory experience preferred.
• High school diploma or GED required; Associate's degree preferred.

Responsibilities

• Assists Branch Manager with daily operations and provides leadership to employees.
• Processes member transactions, identifies sales opportunities, and recommends products to members.
• Conducts staff training, schedules employees, and reviews timecards.
• Audits and maintains branch and employee security, vault, and cash; ensures policy compliance.
• Assists with account research requests and member information handling.
• Participates in staffing needs, including hiring and training within the branch.
• Maintains office supplies and coordinates with outside vendors.
• Participates in community events as appropriate.

Skills

Customer service

Sales

Communication

Time management

Detail oriented

Education

High school diploma or GED

Associate's degree preferred

Job description

Job Category: Retail

Requisition Number: ASSIS002975

• Posted : October 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

East Knoxville
3634 E Magnolia Avenue
Knoxville, TN 37914, USA

Description

The Assistant Branch Manager assists Branch Manager with the daily operations of a full service Credit Union branch serving as backup when needed and providing leadership and guidance to employees. The ABM also ensures the branch is in compliance and contributes to the growth plans of the branch and Credit Union by providing friendly member service, handling member issues, and offering additional products and services to benefit members.

Essential Functions and Responsibilities:

Receives and processes member financial transactions including new accounts and account maintenance, account disputes, loan requests and loan maintenance, debit cards, safe deposit box requests, money transfers, and other teller transactions as needed; identifies sales opportunities and recommends products and services to members as appropriate; answers questions; serves as Branch Manager/Head Teller when need arises.

Assists with ongoing employee development, mentoring, and employee performance evaluation. Conducts meetings, staff training, schedules employees, and reviews daily timecards.

Audits and maintains proper controls on branch and employee security, Safe Deposit Boxes, and all cash. Maintains compliance with established Credit Union policies and procedures.

Assists internal departments and members with account research requests and delivers information to employees and/or members involved.

Assists Head Teller with buying and selling cash to and from tellers. Maintains vault and cash dispatch machines when Head Teller is not available. Files daily branch and negotiable instruments reports.

Assists with staffing needs, including hiring and training within the branch, as needed.

Maintains all department office supplies and communicates with outside vendors.

Participates in community events as appropriate outside the Credit Union.

Required Experience: Three or more years of customer service and/or sales experience is required. One or more years of financial services experience is required. One or more years of leadership and/or supervisory experience is preferred.

Education:A high school diploma or GED is required. An associate's degree in business, financial management, or in a related field is preferred.

Other Skills Required:

• Excellent written and verbal communication skills, including business writing ability.
• Excellent time management, organizational skills, and accustomed to working with deadlines.
• Strong customer service orientation, detail oriented, and accurate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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