Assistant Branch Manager - Central Park

Westerra-Credit-Union; Denver (CO); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health plans

Dental plans

PTO days

401(k) match

Education reimbursement

Parental leave

EAP

Job summary

Westerra Credit Union seeks an Assistant Branch Manager in Denver to lead a busy front-line team, coach staff, and partner with the Branch Manager to deliver outstanding service and financial success for members.

You will drive sales, manage branch operations, and promote digital solutions while maintaining a strong culture and compliance. This role is on-site at the Central Park location.

Qualifications

• 4+ years of relevant work experience in financial services or retail
• 1 year of supervision/leadership experience preferred
• 1 year of consumer lending experience preferred
• External candidates: strong client-facing and relationship-building skills

Responsibilities

• Integrates the Westerra Experience (WX) into daily branch activities to build relationships and drive sales
• Drives a high-performance culture with goals tied to data insights and budgets
• Regularly meets or exceeds monthly sales goals while maintaining exceptional member service
• Coaches staff on member interactions and service behaviors to help members achieve financial goals
• Oversees scheduling, cash handling, audits, and branch operations to ensure efficiency
• Educates members and staff on digital solutions and new offerings, including mobile & online banking
• Represents Westerra at business development and community events
• Maintains policy compliance and confidentiality, with attention to industry trends

Skills

Member service

Coaching

Sales leadership

Branch ops

Customer relations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager - Central Park

Regular Full-Time Leader Denver, CO, US

2 days ago Requisition ID: 2498

Salary Range: $26.76 To $33.45 Hourly

Why Westerra?

At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on values that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections.

This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals. They are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money. We believe you can do money.

Whatisthe role?

The Assistant Branch Manager is a relationship-driven frontline leader, responsible for partnering with the Branch Manager to maintain a positive, highly motivated, and well-trained branch that provides superior member service and promotes member financial success. This role is committed to upholding a strong and engaged culture, through effective coaching, leadership, proactive problem-solving, and networking. This leader has a passion for serving our membership, our communities, and delivering upon our purpose. They have the drive toward building a high performance and engaged culture, for creating member experiences worth bragging about, and for delivering results within the branch.

Whatwillbeexpectedof me?

• Integrates the Westerra Experience (WX) into the daily branch activities, focusing on building relationships, driving sales, and creating an exceptional experience for both members and employees
• Drives a high-performance culture, by helping to create and execute branch and role specific goals tied to data insights, budget, and strategic objectives
• Consistently meets and/or exceeds monthly sales goals while maintaining stellar service and member experience levels
• Responsible for driving engagement and retention of staff
• Actively observes staff interactions with Members, and coaches them on Member Service behaviors and recognizing opportunities to help the Member succeed financially
• Ensures branch operations run efficiently by overseeing and monitoring scheduling, security, cash and vault management, expenses and general ledgers, equipment, adherence to policies and procedures, service quality, and audits
• Maintains knowledge of products and services and educates members and employees on emerging technology and digital solutions such as mobile, online, ATM and other offerings
• As needed, will assist members with transactional needs according to established processes and service standards, including answering member inquiries and issue resolution
• Represents Westerra at business development & community events
• Consistently demonstrates the Westerra Way Experience and complies with all policies, procedures and Federal and State laws and regulations
• Maintains knowledge of industry trends and ensures credit union compliance
• Maintains high-level of confidentiality
• Obtains NMLS (National Mortgage Licensing System) registration within 30 days of hire
• Obtains and maintains notary public certification within six months of employment (if not already certified) to perform notarial acts such as verifying signatures, administering oaths, and certifying documents
• Other duties as assigned

Will I have Direct Reports? No

What amI bringing?

Experience/Education:

External Candidates:

• 4+ years of relevant work experience
• 1 year retail branch experience within a financial institution
• 1 year supervisor experience preferred
• 1 year consumer lending experience preferred

Internal Candidates:

• 1+ year serving in an FSR or similar role
• Demonstrated skills and abilities listed

Skillsand Abilities:

• Ability to understand and respond to member needs, as well as consistently make recommendations to members on Westerra products that will fit their financial needs/goals/values
• Ability to drive sales through a consultative approach
• Ability to coach and train team members
• Strong understanding of branch operations, processes, and procedures.
• Can navigate with ease and efficiency through key Westerra Systems/Sites
• Strong verbal and interpersonal communication
• Proven attention to detail with minimal mistakes
• Demonstration of problem-solving skills
• Accountable for completion of assigned processes or programs
• Acts autonomously on most decisions, but may require guidance on more complex judgments
• Advanced understanding of business line and a growing understanding of the overall organization and the competitive environment
• Able to influence timelines, expectations, and proactively negotiates with department

Whatistheworkenvironmentlike,andaretherephysicalrequirementsforthis role?

• Mon-Fri: On location in the branch (Saturdays on rotation)
• Occasionally: Off-site at business development or community events; may require weekend and/or evening shifts offset by branch schedule
• Works primarily at a standing desk
• Ability to lift 25 pounds

Salary: in addition to the starting hourly rate of $26.76 - $33.45, this role is also eligible for annual bonus potential tied to Westerra’s financial performance.

Whataresomeofourbenefitofferings?

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
• Up to $5250 per year for educational reimbursement
• 4 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Please note, applications will be accepted until at least September 24, 2026.