Assistant Branch Manager - Capitol Hill (Oklahoma)

RBFCU Insurance Agency LLC; Oklahoma City (OK); Sur place; USD 52 000 - 62 000; Plein temps

Avantages offerts par ce poste

Bilingual certification bonus

Résumé du poste

RBFCU Capitol Hill branch in Oklahoma City is seeking an Assistant Branch Manager to oversee daily operations, ensure quality member service, manage staff, and uphold compliance with policies and regulations.

The role supports branch leadership, drives KPIs, and coaches the team to deliver exceptional service. A bilingual Spanish/English certification can earn an extra $2.00 per hour upon completion.

Qualifications

• High School Diploma or GED required and at least 1 year of branch operations supervisory experience.
• Minimum three years of financial institution experience with risk management and regulatory compliance.
• Ability to cover staffing across locations within the region and flexible Mon–Sat schedule.
• Strong communication skills, team leadership, and customer service focus.
• Proficient PC skills, Microsoft Office, and basic banking software.
• Commitment to RBFCU policies and ethical standards.

Responsabilités

• Oversee daily branch operations ensuring professional and timely service.
• Mitigate risk by ensuring compliance with regulatory laws and internal policies.
• Manage cash audits, outages, and cash requirements at the branch.
• Coach staff to meet KPIs and branch standards; promote cross-selling.
• Address escalated member issues and manage complaint resolution.
• Support sales culture and maintain high-quality member service.

Connaissances

Branch management

Risk management

Staff supervision

Coaching

Customer service

Teamwork

Communication

Formation

High School Diploma or GED

Outils

Microsoft Office

CRM systems

Description du poste

Assistant Branch Manager - Capitol Hill (Oklahoma)### Assistant Branch Manager - Capitol Hill (Oklahoma)Apply: Oklahoma City: Full time: Posted Today: 015508**Job Description and Requirements**The Assistant Branch Manager (ABM) is responsible for all daily operations of the branch to include overall efficiency, fraud mitigation, staff placement, goal attainment, creating motivation for product empowerment while ensuring compliance with all applicable regulatory laws and internal policies and procedures. In addition, the ABM acts as a role model providing consistent guidance and information to employees and members thus enhancing the staff and member experience and assumes the AVP/BM duties in the absence of the Branch Manager. Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Capitol Hill branch is located at: **3805 South Western Avenue, Oklahoma City, OK 73109** **Essential Functions and Responsibilities:** * Manage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and if applicable submitting necessary tickets to address critical items needing attention.* Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.* Maintain responsibility for cash audit and management of branch to include outages, limit adjustment, and cash requirements.* Utilize critical thinking to perform impromptu decisions when resources are not readily available.* Support RBFCU’s sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors.* Demonstrates and upholds personal accountability for meeting performance expectations by consistently achieving branch KPIs and operational standards. Promotes transparency and a culture of continuous improvement.* Actively monitors results, identifies performance gaps, takes corrective action, and ensures the team stays aligned with RBFCU’s sales and service goals while maintaining compliance and ethical practices.* Ensure staff are proficient in positioning product benefits, articulating value, and connecting solutions to member outcomes.* Orchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service including scheduling staff for additional duties to aid contact center staff by taking reservist calls.* Review, support, and manage statistical information for the branch.* Work with relevant subject matter experts within business units to ensure content is accurate, up to date and easy to understand, and training materials are updated.* Instill cohesion and motivate staff to peak development potential earning attainment of steps needed for promotion.* Conduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one-on-one documented sessions.* Ensure proper cross-selling of products and services by coaching or offering to members and allowing the member to decide.* Coach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk.* Handle escalated member issues and complaint management, to include appropriate steps within state and federal regulations. Oversee the resolution process and applicable training based on the complaint presented.* Manage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy and Quality Control performed on the branch and any other branch related reporting.* Responsible for assessment of facilities and property to ensure are in working order.* All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). **Requirements:** * High School Diploma or GED* Minimum one year of branch operations supervisory/management experience* Minimum three years of financial institution experience* Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers* Must be able to work a flexible Monday through Saturday schedule* Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk* Teamwork and dedication to develop strong working relationships within the organization* Ability to analyze, develop, manage and improve processes and system/product architecture* Excellent time management, organizational, problem-solving skills, and ability to meet deadlines* Must be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment* Ability to work well in a team environment and develop strong working relationships with external parties* Must have the ability to clearly communicate effectively verbally and in writing***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.***