Assistant Branch Manager

PNC; Sicklerville (NJ); On-site; USD 53,625 - 89,375; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Paid time off

Job summary

PNC is seeking an Assistant Branch Manager in Sicklerville, NJ. This role focuses on delivering excellent customer experiences and leading a high-performing branch team. Responsibilities include coaching staff, managing client interactions, and ensuring compliance with policies.

The ideal candidate will have an Associate’s degree and 4+ years of relevant experience. PNC offers competitive salary ranging from $53,625 to $89,375 annually, plus a variety of benefits.

Qualifications

• 4+ years of related business or functional experience.
• Ability to lead and develop a high-performing team.
• Knowledge of clients' financial well-being.

Responsibilities

• Support all aspects of branch performance.
• Manage, coach, and execute client experiences.
• Drive revenue through proactive client interactions.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associate’s degree

Job description

Position Overview

As an Assistant Branch Manager within PNC's Retail Banking organization, you will be based at 679 Cross Keys Road, Sicklerville, NJ 08081. The role focuses on delivering an excellent customer experience, fostering an inclusive workplace, and leading a high‑performing branch team.

Job Description

• Supports all aspects of branch performance, building a high‑performing team through attraction, onboarding, coaching, and development.
• Leads through influence, impacting a broad range of ecosystem partners in an omni‑channel environment.
• Drives revenue and loyalty through proactive client interactions.
• Manages, coaches, and executes a proactive client experience, providing solutions and advice to improve client financial well‑being.
• Manages the branded sales process to achieve sales targets and customer loyalty, growing branch revenue through acquisition and share‑of‑wallet.
• Drives the employee experience, acquiring and retaining talent, coaching employees to meet performance expectations, and assisting in performance management.
• Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures, exercising sound decision‑making to identify and mitigate potential risk.

Employee Expectations

• Customer‑Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. The requirements include:

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies

Branch Banking Services, Coaching Others, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Retail Lending, Selling.

Work Experience

Roles at this level typically require an Associate’s degree or equivalent, along with related experience or product knowledge. Typically 4+ years of related business or functional experience is required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Associate’s degree.

Certifications

No required certification(s).

Licenses

Additional background checks may be required under Consumer Financial Protection Bureau regulations.

Pay Transparency

Base Salary: $53,625.00 – $89,375.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/24/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits, including medical, prescription drug coverage with a Health Savings Account feature, dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, and various reimbursements. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level.

For more details, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact [e-mail] or call 877‑968‑7762 and say "Workday" for assistance. All information will be kept confidential and used only to provide reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA, the SAFE Act, and/or FINRA regulations on criminal history screening.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose personal information in our hiring practices.