Assistant Branch Manager

Hobby Lobby; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Mariner Finance seeks an Assistant Branch Manager to drive branch operations and customer experience in a fast-paced environment. You will support the Branch Manager, service customers, and manage delinquency efforts while coaching teammates to improve results.

The role requires several years in customer service or lending, with licensing to sell insurance. You will contribute to daily reporting, compliance, and leadership development within the team at the Seattle branch.

Qualifications

• Minimum of three (3) years of experience in a customer service or sales position.
• Two (2) years of experience in the Consumer Lending and/or Financial Services industry.
• Must obtain applicable licenses to sell insurance products.
• Must perform work at the assigned branch location.

Responsibilities

• Promote branch operations by providing exceptional customer service and meeting sales and delinquency targets.
• Service existing and potential customers; collect delinquent accounts; support manager in daily operations.
• Coach teammates for improved results and handle daily administrative tasks.
• Prepare reports for the Branch Manager and ensure branch compliance.
• In the Manager's absence, coordinate daily operations with District Manager; learn applicable laws.

Skills

Microsoft Office

Customer service

Sales experience

Communication skills

Leadership potential

Education

High school diploma or equivalent

Bachelor's degree in Business/Accounting/Finance

Tools

Microsoft Office

Job description

Are you looking for a position where you have variety in your daily tasks and duties? Do you thrive working in an energetic and fast-paced environment? Are you looking to be a part of a team where you can make an impact by providing high-quality results and grow your career with an organization? If you answered yes to these questions, our Assistant Branch Manager role is a perfect fit for you - apply today!

Position: Assistant Branch Manager Hours of Work: Saturday hours required seasonally and as business needs require Full-Time, Non-Exempt To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced. Supervisory Responsibility: None Reports To: Branch Manager

In This Role, You Will

Promote branch operations by providing exceptional customer service and meeting or exceeding your individual sales and delinquency targets/goals. Your daily responsibilities will include servicing existing and potential customers, collecting delinquent accounts, and supporting the manager in overseeing daily operations when needed. This position also assists in coaching teammates for improved results and takes point in daily administrative tasks to ensure proper completion. Prepare to take on increasing leadership responsibilities as you grow in this role and continue growing your career with Mariner Finance!

Responsibilities and Essential Duties

• Processes credit loan applications, presents loan solutions based on customer needs, and enthusiastically presents all available sales products.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assists the Branch Manager by preparing reports as needed.
• Maintains compliance in the branch.
• In manager's absence, coordinates functions and daily operational issues through communication with the District Manager.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Required Qualifications

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs. Supervisory or team lead experience may be substituted for industry experience.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications

• Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
• Bilingual fluency in Spanish/English.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time of without notice.