Assistant Branch Manager

Olympia Federal Savings (OlyFed); Olympia (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401k with company match

Profit sharing

Paid time off and holidays

Job summary

Olympia Federal Savings (OlyFed) is seeking an Assistant Branch Manager in Olympia, WA to lead branch operations and staff while delivering excellent customer service and community-focused banking solutions.

You will coach employees, manage daily branch activities, ensure regulatory compliance, and help meet sales and service goals through strong people leadership and operational excellence.

Qualifications

• Excellent public and customer relations skills to effectively communicate with internal and external customers.
• Thorough understanding of banking regulations and policies with ability to interpret and apply quickly.
• Organization and flexibility to prioritize workload in a fast-paced, customer-driven environment.
• Strong written and verbal communication skills.

Responsibilities

• Manage staff through leadership, coaching, training, and performance reviews.
• Oversee branch operations including sales, customer service, security, compliance and procedures.
• Ensure accuracy and satisfaction for customer accounts and inquiries.
• Conduct branch audits and prepare reports.
• Perform CSR (teller) and Banker duties as needed.
• Assess customer needs and recommend products/services.
• Support community activities to grow deposits and loans.

Skills

Public relations

Banking regulations

Leadership

Communication

MS Office / Computer skills

Education

Bachelor’s degree or equivalent experience

Tools

None

Job description

Description

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities.

OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year OlyFed dedicates 5-15% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.

The Assistant Manager will work closely with the Branch Manager and is responsible for branch operations and staff management. Promote the sales and service culture through coaching, training, and staff motivation. Achieve individual and branch goals by using business development, referral, and account retention skills. Carry out branch expectations and business plan objectives with excellent customer service and business ethics.

Essential Duties & Responsibilities

• Manage staff through effective leadership, coaching, training, communication, staffing, performance reviews and coordinating branch meetings and activities.
• Branch operations including sales, customer service, security, compliance, and procedures.
• Ensure accuracy and satisfaction for customer accounts and customer service inquires.
• Branch safety, security and compliance including vault operations, cash management, safe deposit boxes, opening and closing procedures, Bank Secrecy/Anti Money Laundering program, test branch security tools, and assure dual control is maintained on negotiable instrument stock.
• Conduct and prepare reoccurring branch audits and reports.
• Perform duties of CSR (teller) and Banker as required.
• Assess customer needs and make recommendations for product and services based on findings.
• Participate in Association and community activities to facilitate growth of the deposit and loan base, which may be outside normal branch hours.
• Assist Retail Branch Manager with special assignments, projects, and reports as needed.
• Other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• Excellent public and customer relations skills to effectively communicate with internal and external customers, determine their needs, and maintain their confidence.
• Thorough understanding of banking regulations and Association policies and procedures with demonstrated ability to interpret and apply policies and regulations quickly and independently.
• Organization and flexibility to prioritize workload in a fast-paced, customer-driven environment.
• Utilize analytical techniques and exercise independent judgment to identify strategies to solve problems and complex customer needs.
• Exercise customer confidentiality and discretionary judgment.
• Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking regulations and documents.
• Proficiency in basic computer programs with ability to learn new software.
• Read, write, speak, and understand English well.

Qualifications

• At least two years’ experience in the financial industry or a related field.
• Teller and/or Banker experience.
• Management experience in a financial services or customer service environment preferred.
• Bachelor’s degree or equivalent experience and training in a related field preferred.

Physical Demands & Work Environment/Conditions

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move, or carry items up to 15 lbs. Ability to concentrate on the matter at hand, under sometimes distracting work conditions. Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab and reach. Specific vision abilities including close vision and the ability to adjust focus. Work may involve eyestrain due to constant use of computer screens. Occasional walking, kneeling, stooping, crouching, and bending. Ability to be mobile office-wide for various business needs.

Employees are covered by medical, dental, vision, basic life insurance and long-term disability. Voluntary benefit coverage includes life insurance, AD&D, legal, accident, critical illness, hospital indemnity, and FSA. Options for family coverage are available. Employees can enroll in our company’s 401k plan. We offer immediately vested 5% 401k match, as well as profit sharing. Employees are eligible for annual incentive bonus. Full-time employees will receive the following paid time off per month: 6.67 hours of vacation leave and 8 hours of sick leave. In addition, the following paid time off per year: 11 paid holidays; a float holiday; a birthday holiday; 24 wellness hours; 16 volunteer hours. Modified for part-time employees.

OlyFed is an Equal Opportunity Employer and affirmative action employer. EOE AA M/F/Vet/Disability

If you require a reasonable accommodation to complete the application process, please contact Human Resources at 360-754-3400.