Assistant Branch Manager

World Finance; Northern (KY); Hybrid; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Comprehensive benefits (medical,Dental

Vision, Life, Disability, MentalHealth

401(k) with company match

Paid holidays and vacation

Volunteer time off

Predictable schedules

Job summary

World Finance is seeking an Assistant Manager in the United States to help lead a branch and partner with the Branch Manager on daily operations. Responsibilities include driving loan sales, managing past‑due accounts, and assisting customers with tax services and financial needs.

This role requires daily outbound calling, in‑person customer meetings, and performance‑based earnings opportunities. It is a first step toward Branch Manager‑level pay and responsibility, with a strong focus on

Qualifications

• High school diploma or equivalent.
• Strong communication and problem‑solving skills.
• Experience in sales, customer service, collections, or account management with measurable results.
• Ability to handle high‑volume calls and difficult conversations.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation; thrive in a high‑volume, phone‑intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax‑related questions in compliance with company policies.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax‑related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Shadow the Branch Manager on day‑to‑day operations and decision‑making to build a working knowledge of branch leadership.
• Take on stretch opportunities, such as mentoring newer team members or supporting branch goal‑setting, as you demonstrate readiness for greater responsibility.

Skills

Sales

Customer service

Collections

Account management

Communication

Education

High school diploma

Job description

The Assistant Manager role is built for candidates who want to lead a branch of their own one day. Working closely with the Branch Manager, the Assistant Manager gains hands‑on exposure to branch operations while driving loan sales, managing past‑due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high‑volume collection activity, meeting with customers in person, and closing loans. The Assistant Manager is accountable for keeping accounts current while consistently generating new business, and is expected to build the leadership, sales, and operational skills needed to advance into a Branch Manager role. Success in this role requires the ability to manage a fast‑paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance‑based earnings and advancement into leadership.

Compensation $19–$21 per hour, based on experience and location, plus performance‑based bonus opportunities. Total earnings increase with strong individual and branch performance, and this role is your first step on the path toward Branch Manager‑level pay and responsibility.

Why Join World:

• A built-in path to branch leadership – The Assistant Manager role is designed to prepare you for a Branch Manager position, and many of our leaders, including executives, started in a frontline role just like this one
• Promote‑from‑within culture – A large percentage of team members advance into leadership
• Performance‑based earnings – Bonus opportunities tied to branch results
• Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long‑term disability, and free mental health support
• Retirement and time off – 401(k) with company match, paid holidays, and vacation time
• Community focus – Paid volunteer time and a strong commitment to giving back
• Work‑life balance – Predictable schedules with a focus on time outside of work

About World Finance:

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit‑building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.

Essential Duties and Responsibilities:

• Drive and close loan sales by taking applications, explaining terms, and asking for the business
• Conduct substantial daily outbound customer outreach for collections, application follow‑up, tax services, and new business generation; thrive in a high‑volume, phone‑intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax‑related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax‑related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management
• Shadow the Branch Manager on day‑to‑day operations and decision‑making to build a working knowledge of branch leadership
• Take on stretch opportunities, such as mentoring newer team members or supporting branch goal‑setting, as you demonstrate readiness for greater responsibility

Basic Requirements:

• High school diploma or equivalent
• Valid driver’s license, reliable transportation, and current insurance
• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non‑employees for transportation
• Ability to obtain required insurance licensing

Experience & Skills:

• Experience in sales, customer service, collections, or account management with measurable results
• Proven ability to handle high‑volume calls and difficult customer conversations
• Track record of meeting or exceeding goals in a fast‑paced environment
• Strong communication, problem‑solving, and organizational skills
• Basic computer skills with accurate and consistent data entry
• A genuine interest in pursuing a branch management career path

Preferred Backgrounds:

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer‑facing roles is preferred.

Physical and Environmental Requirements:

• Office based role with standard lighting and noise levels
• Regular in‑person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs
• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
• Ability to perform computer work, handle documents, and communicate information effectively
• Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
• May assist with general office upkeep to maintain a professional environment
• Occasional local travel to offsite locations and banks as required for business purposes

Disclaimers:

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.

For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!