Assistant Branch Manager

fnbcorp; Matthews (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

F.N.B. Corporation is seeking an Assistant Branch Manager in Matthews, NC to lead branch sales activities and coach staff while ensuring excellent customer service. You will handle referrals, utilize branch technology for data quality, and manage daily operations including teller tasks when needed.

The role emphasizes compliance with policies and risk management as part of daily responsibilities, with a focus on growing consumer banking relationships.

Qualifications

• High School diploma or GED.
• 2 years of related experience.
• Excellent customer service skills.
• Strong verbal and written communication.
• Proficient in MS Word, Excel and PowerPoint.
• Knowledge of banking policies and consumer products.

Responsibilities

• Promotes the sales process through referral management, leveraging leads and identifying customer financial needs.
• Input and maintain data quality for referrals, customers and applicants using branch technology.
• Assist with daily sales activity and coach branch staff on prescribed activities.
• Coordinate and complete operational duties, schedule work, open/close the office, manage vault cash.
• Perform traditional teller transactions as needed.
• Contribute to risk management and compliance with regulatory requirements.

Skills

Customer service

Written comms

Verbal comms

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Experience in related position

Knowledge of banking policies

Sales and customer service

Education

High School diploma or GED

2 years related experience

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location:

4335 Matthews-Mint Hill Road. Matthews, North Carolina. 28227.

Join our team. Make a difference - for us and for your future.

Position Title: Assistant Branch Manager

Business Unit: Retail

Reports to: Varies Based on Assignment

Position Overview:

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities:

Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross‑selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre‑shift sales huddles, and monitoring and measuring sales results.

Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

2

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail‑oriented

Ability to use a personal computer and job‑related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services.

Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.