Assistant Branch Manager

ADP, Inc.; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

LTD Insurance

Flexible Spending Account

Health Savings Account

401K

PTO

Job summary

First Commerce Bank in Lakewood, NJ seeks an Assistant Branch Manager to support the Branch Manager in delivering financial services and achieving branch goals. You will supervise staff, ensure compliance, and drive customer-focused service while managing daily branch operations.

You will oversee sales and service initiatives, develop staff, handle customer relations, and help open accounts and process loans as part of the Retail Banking Division's annual plan.

Qualifications

• Minimum of three years' related experience.
• Knowledge of bank procedures, products, services and teller operations.
• Proficient in PC use and English (speaking/writing/reading).
• Strong organizational, project management and problem-solving skills.
• Ability to lift up to 50 lbs of coin.

Responsibilities

• Assist in managing branch to meet community needs and annual operating plan.
• Supervise assigned personnel and coordinate with management.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Lead inside/outside sales and business development for growth and profitability.
• Maintain customer service focus and enhance the Bank's image through proactive service.
• Ensure proper staffing, training, and performance reviews.
• Oversee branch operations, security, and reporting.
• Engage with community organizations and branch events.

Skills

Bank procedures

Teller operations

Proficient PC skills

Organizational skills

Problem-solving ability

English proficiency

Team supervision

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager

Lakewood AOTS Full Time Management Lakewood, NJ, US

REQUIRED EXPERIENCE:

• A minimum of three (3) years' related experience required
• Thorough knowledge of bank procedures/products/services, teller operations, cash and ATM procedures
• Proficient PC skills and in English (speaking, writing and reading)
• Proficient organizational, project management skills, & problem-solving ability
• Ability to lift fifty (50) lbs. of coin

REQUIRED EDUCATION:

• High School Diploma (or equivalent)

WE OFFER:

• Medical benefits
• Life Insurance
• LTD Insurance
• Flexible Spending Account
• Health Savings Account
• 401K
• PTO

Responsible for assisting the Branch Manager in managing the Branch Office in order to meet the financial services needs of customers in the given community market area; implementing strategies to achieve goals developed for the office as part of the Retail Banking Division's annual operating plan; ensuring office compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.

• Assists in managing all inside and outside sales, branch functions, and business development activities to achieve growth, excellent customer service, and profitability for the Bank.
• Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Conducts relationships with customers in a manner that will enhance the overall marketing effort of the Bank.
• Ensures customer retention as well as growth of the branch and its team.
• Ensures that the branch office is properly staffed to meet customer service needs as well as sales objectives.
• Ensures all customer service personnel are adequately trained with respect to both product knowledge and sales techniques.
• Motivates and coaches branch team to ensure the successful development and performance of all employees in areas of customer experience, sales goals, and leadership.
• Serves as an active member of the office customer service team and is held accountable for sales performance; generates deposits and loans to increase Bank profitability.
• Ensures that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
• Maintains proper security, maintenance, safety, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.
• Conducts regular self-audits within branch.
• Places stops and holds on accounts as required.
• Ensure timely review of various branch reports for accuracy.
• Ensures timely submission of required reporting.
• Establishes Customer Information Files (CIFs) and opens new accounts with appropriate identification.
• Participates and coordinates weekly branch meetings.
• Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.
• Participates in branch planned community events.
• Implements strategies to achieve goals assigned to the branch office as established in the Retail Banking Division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same.
• Directly supervises assigned personnel as follows:
• Assists in the selection of new personnel as appropriate.
• Makes provisions for the proper orientation and training of new personnel.
• Reviews employee performance throughout the initial probationary period and on a regularly scheduled basis thereafter.
• Organizes, schedules, and distributes work among assigned personnel.
• Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Administers personnel policies and procedures as established by Bank policy.
• Communicates with the Branch Manager, other office managers, and appropriate staff personnel to integrate goals and activities.
• Provides periodic reports to the Branch Manager and other groups as required throughout the Bank.

First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.

First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.