Assistant Branch Manager

Regional Finance Corp. of Alabama; Fort Payne (AL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid holidays and PTO

Job summary

Regional Finance Corp. of Alabama is seeking an Assistant Manager focused on customer service and branch operations. The role involves processing loan applications, managing cash securely, and driving growth through local customer outreach.

You will join a team that offers training to become a Branch Manager and provides a benefits package including medical, dental, vision, and a 401(k). The position typically operates Monday–Friday 9:00 am–6:00 pm with some Saturdays.

Qualifications

• High School Diploma or Equivalent is required.
• Prior customer service experience in either a sales/retail environment or cash management environment is required.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Responsibilities

• Provide exceptional service to all customers.
• Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
• Maintain office cash with accuracy and proper security.
• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
• Minimize delinquent debt through calling customers and collecting on past-due accounts.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Transport money and deposits to and from bank.
• Other duties as assigned by leadership.

Skills

Customer service

Sales skills

Cash handling

Multitasking

Communication

Education

High School Diploma or Equivalent

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career.

Job Intro

The core of an Assistant Manager is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for! Minimum Pay: $16/hour

Why work at Regional? Regional offers competitive pay! We do our best to show that we value our team members! You are eligible for a monthly bonus. Who doesn’t love a nice cash reward for their hard work? You will have promotion opportunities. We love to train our Assistant Managers into future Branch Managers! All full-time team members have access to our medical, dental, vision and 401(k) benefits!

Duties and responsibilities

• Provide exceptional service to all customers.
• Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
• Maintain office cash with accuracy and proper security.
• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
• Minimize delinquent debt through calling customers and collecting on past-due accounts.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Transport money and deposits to and from bank.
• Other duties as assigned by leadership.

Minimum Qualifications

• High School Diploma or Equivalent.
• Prior customer service experience in either a sales/retail environment or cash management environment.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Critical Competencies

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.

Working conditions

This position works in an office providing customer services to customers and potential customers in person and over the phone. The AM typically works 9:00 am to 6:00 pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Founded in 1987, Regional Finance provides services to 500,000 plus customers annually and provides employment for over 2000 team members and growing. We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging.

Team members will have the opportunity to give back to their communities through our outreach program, Regional Reach, that services many organizations throughout the year such as the American Heart Association. Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company.

Benefits

• All full-time team members have access to our medical, dental, vision and 401(k) benefits!
• Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.
• We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.

Notice to California Applicants

Regional Management Corp. (“Regional Management,” “we,” “our,” or “us”) respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information. If you are a job applicant who resides in the states of California, please review our California Employee Privacy Policy.