Assistant Branch Manager

Heights Finance Corporation; Florence (AL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Employee Assistance Program

Job summary

Heights Finance Corporation is seeking an Assistant Branch Manager in Florence, AL to partner with the Branch Manager, lead the team, and deliver outstanding service to customers securing financial solutions. The role is full-time, with hours Monday–Friday, 8:30am–5:30pm, and opportunities to earn through a Monthly Bonus Program.

Benefits start day one, including PTO and medical coverage. Employees benefit from a 401(k) with company match, 30 days post hire, and the 1st of the month eligibility.

Qualifications

• Community Impact: Demonstrated ability to help others through customer service or team support.
• Leadership and Influence: Proven ability to lead and influence teams and drive growth.
• Career Development: Commitment to advancing in the organization with new challenges.
• Customer Guidance: Experience guiding clients through processes with support and advice.
• Team Support: Ability to foster collaboration and inclusivity.

Responsibilities

• Foster Branch Growth: Implement marketing strategies, nurture relationships, support daily operations.
• Guide Loan Processes: Assist with new and refinanced loans while ensuring compliance and service quality.
• Support Delinquency Management: Address delinquent accounts with care and find customer-friendly solutions.
• Lead by Example: Set high standards for service and sales with empathy and professionalism.
• Inspire the Team: Provide coaching and ongoing support to help the team grow.
• Evolve: Engage in training and development to contribute to succession planning.

Skills

Customer Service

Loans

Financial Services

Management

Sales

Leadership

Education

High School diploma or equivalent

Associate or bachelor’s degree is a plus

Job description

Overview

If you're seeking more than just a job, join Heights Finance and kickstart your career!

Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance.

Stories of Success

\"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 – Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided.\"

~ Ashley S., District Manager - Alabama

\"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled.\"

~ Jessica W., Operations Trainer - United States

Responsibilities

As an Assistant Branch Manager, you will work alongside the Branch Manager, supporting their efforts to lead the team and deliver exceptional service to both new and existing customers, guiding them through securing the financial solutions they need.

• Foster Branch Growth: Implement marketing strategies, nurture business relationships, and support daily operations to achieve goals.


• Guide Loan Processes: Assist with new and refinanced loans, ensuring compliance while delivering excellent customer service.


• Support Delinquency Management: Address delinquent accounts with care, working to find solutions that benefit both the branch and customers.


• Lead by Example: Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.


• Inspire the Team: Provide coaching, training, and ongoing support to help the team reach their full potential.


• Continue to Evolve: Engage in ongoing training and development, set personal goals, and aim to be a key part of the company’s succession plan.

Qualifications

• Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.


• Leadership and Influence: Proven skills in influencing and leading others, with a focus on personal and organizational growth.


• Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.


• Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.


• Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.


• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.


• Industry Experience: 1-2 year(s) in the consumer finance, lending, or banking industries preferred.

Work Location: 2512 Florence Blvd., Florence, AL 35630

Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Hourly: $17.00 - $24.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company’s 401(K) program with company match, 30 days post hire, starting on the 1st of the month.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

This employer participates in E-Verify for US-based hires.

#LI-Onsite

#HeightsFinance

#HFCLP

Key Words: Customer Service, Loans, Financial Services, Management, Retail, Office, Bank Teller, Sales, Collections, Leadership

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca