Assistant Branch Manager

fnbcorp; Dickson City (Lackawanna County); On-site; USD 48,000 - 72,000; Full time

Job summary

F.N.B. Corporation in Dickson City, PA, seeks an Assistant Branch Manager to lead daily retail operations, support a sales team, and ensure high-quality customer service.

You will drive referrals, recommend banking products, coach staff, and handle teller duties as needed while adhering to bank policies and risk management practices.

This role requires at least 2 years of related experience and a high school diploma, with opportunities for professional development within the Retail unit.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of related banking/teller experience.
• Nationwide Mortgage Licensing System and Registry Identifier preferred or required.
• Sponsorship for visas not provided.

Responsibilities

• Promotes the sales process through referral management and outbound leads.
• Make appropriate recommendations in cross-selling of bank products and services.
• Incorporate FNB digital products into customer interactions.
• Input and maintain data quality for referrals, customers, and applicants.
• Responsible for the completion and lifecycle of relationships per consumer bank standards.
• Assist with daily sales activity through coaching of prescribed sales activities.
• Coordinate and complete operational duties including scheduling, directing, and vault cash issues.
• Performs traditional teller transactions as needed.
• Perform other related duties and projects as assigned.
• Act as risk manager per FNB risk management program.

Skills

Customer service

Communication

Organizational & interpersonal

Detail-oriented

PC software

MS Word

MS Excel

MS PowerPoint

Experience in related position

Banking policies

Sales & customer service

Education

High School or GED

Job description

Primary Office Location:

1601 Main Street. Dickson City, Pennsylvania. 18447.

Join our team. Make a difference - for us and for your future.

Position Title: Assistant Branch Manager

Business Unit: Retail

Reports to: Varies Based On Assignment

Position Overview:

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities:

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Skills Required:

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word – Basic Level
• MS Excel – Intermediate Level
• MS PowerPoint – Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Minimum Level of Education Required:

High School or GED

Minimum # of Years of Job Related Experience Required:

2

Licensures/Certifications Required:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Other:

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.