Assistant Branch Manager

First National Bank Of Pennsylvania; Conemaugh Township (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

First National Bank Of Pennsylvania’s Johnstown branch is seeking an Assistant Branch Manager to lead sales and service in a retail environment. The role focuses on developing a referral network, driving cross-sell of banking products, and coaching staff to meet targets while ensuring adherence to bank policies and risk controls.

The position requires strong customer service, communication, and organizational skills.

Qualifications

• High School diploma or GED completion is required.
• Minimum 2 years of related financial service experience preferred.
• Excellent customer service and communication skills are essential.
• Ability to follow bank policies, procedures, and consumer products knowledge.
• Strong organization and interpersonal skills.

Responsibilities

• Promote sales through referrals, leads, outbound calls, and identifying customer financial needs.
• Recommend bank products and services to meet customer needs.
• Incorporate digital banking products in customer interactions.
• Maintain accurate referral and customer data in branch systems.
• Manage daily sales activity and coach branch staff on prescribed sales activities.
• Coordinate and perform branch operational duties, including opening/closing and cash handling.
• Perform teller transactions as needed and support risk management requirements.

Skills

Customer service

Communication

Sales

Referral management

Branch operations

Team coaching

Data entry

MS Word

MS Excel

MS PowerPoint

Banking policies

Cross-selling

Education

High School diploma or GED

2 years related experience

Job description

Primary Office Location: 532 Main Street. Johnstown, Pennsylvania. 15901.

Position Title: Assistant Branch Manager

Business Unit: Retail

Reports to: Varies Based On Assignment

Position Overview

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

2

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Visa Sponsorship

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Company Culture

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.