Assistant Branch Manager

NBT Bank; City of Rochester (NY); On-site; USD 47,000 - 63,000; Full time

Job summary

NBT Bank in New York is seeking an Assistant Branch Manager to supervise daily activities and coach branch staff for high-quality customer service. The role emphasizes sales, compliance, and community leadership, with a strong focus on developing future leadership skills.

Main duties include recruiting and developing staff, expanding customer relationships, and ensuring branch profitability while managing risk and budget considerations.

Qualifications

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership skills.
• Problem solving/decision making skills.
• PC Skills.

Responsibilities

• Assists in building a motivated and high performing branch team through recruitment, training, and development of staff; conducts coaching and career development conversations.
• Identifies and establishes new relationship opportunities; delivers solutions through needs-based conversations and refers customers to business partners.
• Provides supervisory oversight of branch operations, compliance, and risk; manages budget related items and information security risk.

Skills

Excellent listening & communication

Organizational skills

Leadership skills

Problem solving

PC Skills

Education

4-year college degree or equivalent retail banking experience

3 years retail banking experience preferred

Business development & outside sales experience preferred

Tools

PC Skills

Job description

Pay Range: $22.63 - $30.17

As a strong support to the Branch Manager, the Assistant Branch Manager supervises daily activities to ensure high quality customer service. Provides coaching and development of branch staff. Demonstrates our core values and provides superior customer experience. Maintains an appropriate focus on sales activities and related results. Monitors, identifies and controls compliance risks and operational exposure and assists with management of the branch budget.

Education and Experience:

• 4-year college degree or equivalent retail, retail banking, or financial services experience.
• 3 years retail banking experience preferred.
• Business development & outside business sales experience preferred.

Skills and Abilities:

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership skills.
• Problem solving/decision making skills.
• PC Skills.

Unique Job Characteristics and Requirements:

NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 50% Assists in building a motivated and high performing branch team through the effective recruitment, training, and development of staff. Conducts regular and quarterly coaching and career development conversations. Proposes salary recommendations to Branch and Market Manager for approval. Responsible for sales and service coaching of branch staff and participating in the activities and results of the branch in achieving individual and team goals. Works with their manager to actively develop their decision making and business development skills to prepare for further leadership responsibilities.
• 25% Works with Branch Manager and business partners to identify and establish new relationship opportunities. Has a working knowledge of both consumer and small business products and services; delivers solutions to customers through interactive, needs based conversations to assess and address their needs. Appropriately refers customers to business partners to meet current and future needs. Takes ownership to resolve customer issues and complaints while delivering an elevated level of responsiveness and customer satisfaction.
• 15% Provides supervisory oversight of branch operations, compliance, and risk. Works with branch manager to ensure branch profitability by managing FTE’s, fee waivers and other budget related items. Oversees branch operations and compliance controls. Ensures team understanding and awareness of information security and fraud risk.
• 5% Represents the bank in the local market fulfilling a leadership role with civic and community organizations.
• 5% Other duties as required.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 20 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We’ve weathered the market’s ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
• Parental Leave : Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage : Ensuring your overall health and well-being.
• Flexible Spending Accounts : For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits : Including hospital, accident, and critical illness coverage.
• Retirement Plans : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance : Supporting your growing family.
• Tuition Reimbursement : Invest in your education and career growth.
• Employee Assistance Program (EAP) : Access to support and resources.
• Pet Insurance : For all your furry friends.
• Financial and Banking Services : Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage : Ensuring your overall health and well-being.
• Voluntary Benefits : Including hospital, accident, and critical illness coverage.
• Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
• Paid Sick and Safe Leave : For your health and safety.
• Employee Assistance Program (EAP) : Access to support and resources.
• Financial and Banking Services : Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.