Assistant Branch Manager

Mariner Finance; Cincinnati (OH); Hybrid; USD 27,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

Mariner Finance in Cincinnati, OH is seeking a customer-focused sales professional to process loan applications and present solutions aligned with customer needs. The role emphasizes compliance, accurate cash handling, and achievement of branch sales goals.

The position requires strong communication, problem-solving, and teamwork, with a generous benefits package for full-time employees. Hours vary by schedule and may include seasonal shifts, based on business needs.

Qualifications

• Minimum three years in customer service or sales with KPI achievement.
• High school diploma or equivalent required; bachelor’s preferred.
• Ability to learn financial services software and maintain accuracy.

Responsibilities

• Process credit loan applications and present loan solutions based on customer needs.
• Proactively contact past-due customers to offer solutions and resolve delinquency.
• Maintain cash drawer and handle daily deposits per procedures.
• Meet or exceed branch goals for product and service sales.
• Assist the Branch Manager with reports and compliance tasks.
• Coordinate daily operations in absence of the manager.
• Learn applicable Federal, State, and Local laws for compliance.
• Provide consistent customer service and adjust to market needs.

Skills

Customer service

Sales

Communication skills

Problem solving

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Base Salary Range

USD $19.44 - USD $25.27 /Hr.

Join Mariner Finance!

Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Job Details

Responsibilities and Duties:

• Process credit loan applications, presents loan solutions based on customer needs, and enthusiastically presents all available sales products.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Required Qualifications:

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs. Supervisory or team lead experience may be substituted for industry experience.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications:

• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for a degree.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Hours of Work:

Monday, Wednesday, Thursday: 9:00AM-5:00PM
Tuesday: 9:00AM-7:00PM
Friday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship.Drug/Alcohol/Smoke-free workplace.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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