Assistant Branch Manager

Byline Bank.; Chicago (IL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Disability

401k

Paid time off

Job summary

Byline Bank seeking Assistant Branch Manager in Chicago to support branch operations and lead a high-performing team. You will oversee teller functions, support the Branch Manager, and ensure accurate daily processing and customer service excellence.

The role emphasizes staff development, coaching, scheduling, and delivering sales goals while maintaining compliance and security standards in a fast-paced retail banking environment.

Qualifications

• 2+ years of leadership experience including coaching, training or mentoring.
• 2+ years of Prior managerial/supervisory experience
• 2+ years of cash handling experience
• Excellent customer service and oral communication skills
• Strong knowledge of Microsoft Office preferred
• Prior banking experience strongly preferred

Responsibilities

• Assists with recruiting, mentoring, and empowering a high-performing team to achieve company goals.
• Maintains connection with customers and develop new business in the region through relationship building and proposing region-specific initiatives.
• Facilitates meetings to disseminate operational information including branch security and safety issues.
• Prepares teller performance appraisals and disciplinary notices as required.
• Partners with the Branch Manager - schedules tellers for adequate coverage.
• Ensures excellent customer service skills are practiced by all the teller staff members.
• Meets or exceeds monthly sales production goals for products and services as assigned by manager.

Skills

Customer service

Leadership

Cash handling

Supervisory experience

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager

Full Time Sales Lincoln Park Armitage [4], Chicago, IL, US

23 days ago Requisition ID: 2376

Salary Range: $25.00 To $37.02 Hourly

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report’s Best Companies to Work for in the Midwest 2024-2025, 2025-2026 and Best Companies to Work for in Finance and Insurance & Overall 2025-2026.
• Newsweek’s America’s Greatest Midsize Workplaces for Women 2026
• Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026
• Chicago Sun Times Chicago’s Best Workplaces 2024, 2025
• Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About the Opportunity

Do you enjoy working in a fast-paced, customer-centric environment? Byline Bank is seeking dedicated professionals who are detail-oriented and eager to provide exceptional service and leadership.

The Assistant Branch Manager is responsible for supporting the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to both the customer and staff.

This position is responsible for overseeing the teller function, ATM balancing, night depository processing, Thillens Processing, and customer service duties. Assists the Branch Manager in providing coaching and direction to branch staff in both sales and service activities. The Assistant Branch Manager also supports the Branch Manager in their absence.

Byline Bank staff members are expected to periodically travel to another branch location to help with staffing coverage. Demonstrated scheduling flexibility is required, along with an openness to new ideas and the ability to identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.

Duties and responsibilities

Staff Development/Leadership

• Assists with recruiting, mentoring, and empowering a high-performing team to achieve company goals.
• Maintains connection with customers and develop new business in the region through relationship building and proposing region-specific initiatives.
• Facilitates meetings to disseminate operational information including branch security and safety issues.
• Prepares teller performance appraisals and disciplinary notices as required.
• Partners with the Branch Manager - schedules tellers for adequate coverage.
• Ensures excellent customer service skills are practiced by all the teller staff members.
• Meets or exceeds monthly sales production goals for products and services as assigned by manager.
• Delivers personalized service that focuses on individual customer needs. Identifies and offers products and services that will improve our member’s financial lives.
• Maintains positive interpersonal relationships with customers and employees.
• Recognizes and facilitates cross-selling opportunities.

Operational Responsibilities

• Ensures confidentiality of member transactions; follows regulatory compliance procedures including, but not limited to, BSA, Robbery and Security and Privacy; follows all bank policies and procedures; observes security and regulatory procedures.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Ensures that all back-office work, monthly efficiency logs, and audits are completed accurately and in a timely fashion.
• Keeps educated on all deposit, business and consumer loan products.
• Maintains adequate supplies at the facility including the maintenance of tests alarms and other security devices.
• Establishes clear and on-going communication with management.
• All other duties as assigned.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

• High School Diploma or equivalent required
• Excellent customer service and oral communication skills
• 2+ years of experience assessing and meeting the needs of customers and/or problem solving
• 2+ years of leadership experience including coaching, training or mentoring
• 2+ years of Prior managerial/supervisory experience2+ years of cash handling experience
• Strong knowledge of Microsoft Office preferred
• Prior banking experience strongly preferred

Physical Demands/Work Environment

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. Must be able to lift 30 pounds.

Compensation & Benefits

• Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
• The targeted hourly range for the position is between $25.00 to $37.02.
• In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more!
• Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs.
• The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information

Byline Bank is an Equal Opportunity Employment / Affirmitive Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.