Assistant Branch Manager

FNB Corporation; Charlotte (NC); Hybrid; USD 52,000 - 68,000; Full time

Job summary

F.N.B. Corporation’s Charlotte branch seeks an Assistant Branch Manager to lead the sales team and deliver excellent customer service. You will drive referrals, assist with daily branch operations, and ensure compliance with policies while fostering a culture of teamwork.

The role emphasizes coaching staff, utilizing branch technology, and maintaining data quality for referrals and customer records in a fast-paced retail environment.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of related experience in retail banking.
• Excellent customer service and communication skills.
• Familiarity with branch banking policies and consumer products.
• Ability to use branch technology and data systems.

Responsibilities

• Promotes sales through referrals and leads to meet banking needs.
• Assist in managing daily branch sales activity and coaching staff.
• Handle customer transactions and input referrals in branch systems.
• Ensure branch operations comply with policies and procedures.

Skills

Customer service

Communication skills

Sales and referrals

Coaching/leadership

MS Word

MS Excel

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Assistant Branch Manager page is loaded## Assistant Branch Managerlocations: Charlotte, NCtime type: Full timeposted on: Posted Yesterdayjob requisition id: 2026-02429## Primary Office Location:2900 Wilkinson Blvd. Charlotte, North Carolina. 28208.## **Join our team. Make a difference - for us and for your future.****Position Title:** Assistant Branch Manager**Business Unit:** Retail**Reports to:** Varies Based on Assignment**Position Overview:**This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.**Primary Responsibilities:**Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions.Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.Performs other related duties and projects as assigned.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.**Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:**High School or GED**Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:**2**Skills Required to Perform the Primary Responsibilities of this Position:**Excellent customer service skillsExcellent communication skills, both written and verbalExcellent organizational, analytical and interpersonal skillsDetail-orientedAbility to use a personal computer and job-related softwareMS Word - Basic LevelMS Excel - Intermediate LevelMS PowerPoint - Basic LevelExperience in a related position.Knowledge of banking policies, procedures consumer products and services.Sales and customer service skills.**Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:**Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.**Physical Requirements or Work Conditions Beyond Traditional Office Work:**May require overnight travel for training purposes, particularly during onboarding###**Equal Employment Opportunity (EEO):**It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.# A culture of teamwork. A history of success.As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina.Our consistent recognition as a **best place to work** and **top workplace** by our own employees symbolizes the outstanding culture we represent.## **Sign up for Job Alerts:****A simple and easy way to stay up to date on career opportunities available.**You now have the ability to **sign up for job alerts** through your candidate profile.To enroll you will need to create or sign into your candidate profile and select \"job alerts\".By enrolling in job alerts, you will receive email notifications as opportunities come available that match your selected interests.