Assistant Branch Manager

Quontic Bank; Carbondale (PA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision

Life insurance

Paid time off

Paid holidays

Tuition reimbursement

401(k) programs

Job summary

Quontic Bank is looking for an Assistant Branch Manager in Carbondale, PA to manage daily sales activities and ensure customer satisfaction. The role involves coaching staff, coordinating operations, and promoting sales through effective customer interactions.

The ideal candidate has at least 2 years of experience in a related position, a high school diploma or GED, and possesses strong communication and organizational skills.

Benefits include medical, dental, vision, and retirement plans.

Qualifications

• Minimum 2 years of job-related experience.
• Nationwide Mortgage Licensing System and Registry Identifier (preferred but will be required).
• Ability to use job-related software.

Responsibilities

• Assist with the management of daily sales activities.
• Coordinate operational duties by scheduling work and maintaining supplies.
• Promote sales through referral management and customer engagement.

Skills

Excellent communication skills

Customer service skills

Detail-oriented

Organizational skills

Analytical skills

Interpersonal skills

Sales skills

Education

High School Diploma or GED

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Job Highlights

Title: Assistant Branch Manager

Type: Full Time

Experience: 2 Years

Function: Retailing

Location: Carbondale, PA, United States

Company: First National Bank

Company Profile

First National Bank (held by FNB Corporation) provides banking, financial, and investment services.

Job Profile

The bank is hiring an Assistant Branch Manager who will primarily be responsible for consistently meeting all customer asks within the retail branch environment and assisting with the management of the branch and sales team.

Develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effectively conversion of transactions to qualified sales or referral leads.

Adhere to all FNB policies, procedures, strategies, and Core Values.

Education Level

• High School Diploma or GED

Work Experience

• Minimum 2 years of job-related experience

Certifications

• Nationwide Mortgage Licensing System and Registry Identifier (preferred but will be required)

Duties / Responsibilities

• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.
• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers courteously and professionally. Incorporate FNB digital products and services into customer interactions.
• Using FNB-approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs other related duties and projects as assigned.

Skills / Knowledge / Abilities

• Ability to use a personal computer and job-related software
• Detail-oriented
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent organizational, analytical, and interpersonal skills
• Experience in a related position
• Knowledge of banking policies, procedures, consumer products, and services
• MS Excel – Intermediate Level
• MS PowerPoint – Basic Level
• MS Word – Basic Level
• Sales and customer service skills

Benefits / Perks

• The company offers a comprehensive range of benefits that include medical coverage, dental coverage, vision, life insurance, paid time off, paid holidays, tuition reimbursement, contributions to Health Savings Accounts, and 401(k) programs.

Employer’s Statement

FNB is an Equal Opportunity Employer. The company does not discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran.